To our wonderful customers,
We know that the Coronavirus is impacting us all around the world and our priority at Target is to take care of our staff and to keep things running the best we can for our customers.
In line with the recent government regulations and current difficulties, we have adopted significant measures to protect our team. These alterations have ensured we are able to continue producing products and that our warehouse is able to maintain the ability to ship goods. However, there will be an impact on current operations so we kindly ask for your understanding that during this period we need to amend our policy temporarily.
The following now applies:
If you have any further questions or concerns regarding our temporary policy changes, feel free to e-mail us directly and a customer service member will be happy to help.
For all customer service queries, can we kindly request that you email via the website where a member of the team will get back to you as soon as possible.
Thank You, keep safe & healthy
#TeamTarget
I’m missing an item from my order, what can I do?
We aim to ship our orders in one parcel, however it's possible that your items may have been shipped as separate parcels, please check your order confirmation and delivery note to ensure that everything is present inside. If any item is missing please contact our Customer Care Team with your order reference and the product code / quantity that is missing and we will aim to resolve your issue as quickly as we can.
I am not able to place an order on your Target website?
We are very sorry but I am afraid that the Target website is currently not operating outside of the UK. If you currently reside outside of the UK then this is likely the reason.
What do I do if I receive a faulty item in my order?
If you discover a fault please notify us immediately by contacting our Customer Care Team with your order reference, faulty product code, and a description of the fault. We will aim to answer your query within 24 hours and issue you a replacement item as quickly as possible.
Can I cancel or amend my order once I have placed it?
We like to pick/pack our orders quickly, therefore, you will not be able to make any changes to your order after the order has been placed and payment has been submitted.
I have an incorrect item, what can I do?
Please contact our Customer Care Team and provide them with your order reference, the incorrect product code, quantity received and what the product should have been. We will aim to get back to you within 24 hours. Ultimately the item can be returned to us through our returns system, for more details on returns please see our returns section.
Please ensure you complete the returns document, by selecting the correct option/the reason for the return. This information can be found on the reverse of the delivery note that will be included in your parcel. Please note incorrect items must be returned in its full packaging and in the original condition as it was sold.
How do I purchase a gift voucher?
You can purchase gift cards on our website - it's done through the gift card/promo code option. Your gift card can be used by you or given as a gift. There will be a selection of different gift card values of which to choose from. Once you have selected your amount you simply enter your details and submit this to your basket. This Digital Gift Voucher can then be redeemed before checkout. Target gift vouchers will be digital and we will email this voucher to the contact details we hold on your account.
How do I Use/Redeem my gift voucher?
This is nice and easy, the first step is to ensure you have redeemed your gift voucher by entering the unique reference code you would have received in the redeem box at time of checkout. Once the Gift card has been activated, unfortunately it cannot be transferred, sold or cancelled. After the activation you should be able to see this as balance on your account, now you are ready to spend at checkout! If you are spending more than the value of the gift voucher then you will need to pay the additional amount with your card in the standard way, however if the value is less than the value of the gift voucher, we will hold this remaining amount as a credit on your account that you can use at a later date. Just remember to spend the full value of the gift card before the expiration period of 12 months.
How do I use/ Redeem my Promo Code?
This works the same way as a gift voucher, the first step is to ensure you have redeemed your Promo Code by entering this in the Gift Voucher / Promo Box at the time of checkout. Once the code has been redeemed you should see that this has been applied /deducted to your value before you check out.
What is your policy on gift vouchers?
Gift vouchers will be valid for 12 months from the date of purchase. Gift vouchers are not subject to cancellation and cannot be refunded once purchased. If you do not spend the full amount on the gift voucher within the 12 months validity period, then unfortunately any remaining value left on the card will be void after this date.
What happens if the gift voucher I bought has not been received?
We issue our voucher via email, therefore the voucher will be instantly sent to your email address. We know sometimes emails can go astray in cyberspace so please always check your Junk box or Spam if you have not received. If you have still not received and have checked the above-mentioned mailboxes then please contact our customer care team and provide them with your unique web reference code, the email address registered to the account when placed, full name, and gift voucher amount.
How does your UK delivery service work?
Delivery is within 1-3 working days from the moment the order is submitted.
Next Day delivery
To qualify for next day delivery, orders must be placed before 1pm Mon - Thurs. Orders placed after 1pm will be delivered the following working day. Please note that if your order is placed after 1pm Thurs - Sun your order will not be delivered until Mon/Tues the following week. We do not offer a next day service to postcodes outside of mainland UK.
Please note during heavy seasonal times and during our product launches, next day delivery cannot be guaranteed.
We use a combination of Royal Mail & DPD couriers to carry out our Target deliveries, You will receive notifications via SMS/Email on behalf of the appointed courier, where you will be able to check the status of your order
through those links provided to receive all updates if your parcel is tracked.
DPD Service
DPDS Operational hours of delivery Monday - Friday 06:00 - 22:00 (Excluding Public Holidays).
DPD will be your appointed courier should the item value in your basket meet our determined threshold. However, the option is still there if your order is under that value criteria should you wish chose the tracked option.
If for any reason you need to redirect your delivery or change the delivery day, this option is available once your order has been despatched and is with the DPD courier.
It will also allow you to track the journey of your parcel and show the status of your order.
If you are not available to take this delivery and there is no one to sign for your parcel you will receive a notification to advise that an attempt has been made to deliver. DPD will contact you via email/SMS with various options to either collect your parcel from the nearest DPD pick-up shop or you can select an alternative delivery date and rearrange a second delivery.
If however there has been 2 failed delivery attempts we are within our right to charge for any further attempts to deliver. Alternatively this may result in the order being returned to Target HQ. If we receive the consignment back after the mentioned failed delivery attempts we reserve the right to deduct a £5 administration charge at the time we will issue your refund.
Royal Mail Service
Goods under a certain value will automatically be shipped with Royal mail untracked. Tracked delivery will always be with DPD should the value of the items in your basket reach a certain value threshold.
There are no further options to change the delivery address once this item is with Royal Mail.
If you are not available to take delivery we will leave you a card to notify you we have attempted this, and it will have all the details of where to collect this from your local sorting office.
If your parcel is not collected and results in being returned back to Target HQ we reserve the right to deduct a £5 administration charge at the time we will issue your refund.
We do not offer an Express Delivery.
*Delivery charges will be calculated and applied at the time of checkout - this will vary depending on the appointed courier and please note Target cannot take responsibility for any lost, stolen, or undelivered packages that have a confirmed delivery to the address that has been submitted by the customer at the time the original order was placed'.
Postcodes outside of the standard UK postcode will be excluded we do not offer shipping outside of Mainland UK.
*PO BOX addresses are excluded in the UK During busier periods we may use other couriers for next day delivery. This will be tracked and you will receive the tracking details from the courier we that use.*
Post office operation hours
To see post office operational hours, please click here.
Please note there are currently delays in processing returns and refunds, please allow up to 14 days from the time that we receive your item for this to be processed.
What is your return policy in relation to orders shipped within the UK that are incorrect or faulty?
How long does it take for my refund to appear in my account?
We submit refund requests to your bank or card issuer immediately wither in whole or part, you should see the refund as a credit approximately 5 - 10 business days later, depending on the bank. Once issued a refund cannot be cancelled. If you do not receive a notification or this expected refund has not appeared within the time frame mentioned then please contact us and we can investigate further into this for you.
What If I would like to just return my order?
If you change your mind about any items purchased you can return them to us within 30 days of receiving your order. For more information on returns please contact our customer care team at [email protected] We will be able to provide you with all the relevant information and details on how to return an item to us. Please ensure that when you return your item that you include your original delivery note and we also ask that you select a reason for the return. This returns information can be found on the reverse of the delivery document.
Please note - we cannot accept any liability to damaged/lost and stolen items if you have returned these using your own independent courier ( outside of Targets suggested returns guide) If you are responsible for the return, we recommend that you obtain and provide proof of purchase .
Any Items being returned to us must be returned in its original packaging and in a suitable condition of sale. If they are not in a suitable condition and fall outside of the 30 day return policy then we do reserve the right to not refund the order. All goods will be subject to a full inspection upon return & before a refund is given. You are responsible for goods returned until they reach our warehouse, please ensure the items are well packed and secure. We are unable to offer any exchanges on our products.
All refunds will be refunded at the price you purchased your items at, this also includes sale items. The refund will not include any delivery charges you have paid.
Please see the order section of our Customer Care FAQ's for more information regarding the placing of orders and order queries.
How can I pay for my order? what payment method do you use?
You can pay for items using the following payment options: Visa, Master Card and Maestro.
When do you charge my account for my order?
If you have paid for your order on a debit or credit card we will charge your card and take payment once your order has been submitted and you will receive a confirmation once your order has been placed - this will provide all of your order details. All items ordered remain our property until we receive full payment from you.
Are my details safe when ordering on Target's website and how do you use my information?
Rest assured its perfectly safe, we use your payment information in the following way:
I seem to be having an issue logging in to my account?
Just a few simple checks to carry out if you are having a problem accessing your account.
First - double check the email address you are using corresponds with the account you have created, and then check the password you are entering is correct and note - passwords are case sensitive. Even the most tech-savvy individual can forget to turn that caps lock off, let's face it we have all done it.
If you are unable to remember your password then just click on `forgotten password' and this will then ask you to re-enter your email address. Providing the email address is logged to the correct account you should receive your password imminently to your email.
If you still have an issue logging in or it locks you out after multiple attempts just contact our Customer Care team and we will look to resolve this for you.
I am unable to make a purchase?
This could be down to a technical difficulty, but it's likely it could be because the website is not active or available to order outside of the UK.
How do I unsubscribe from receiving any emails/texts/information from Target?
If you wish to unsubscribe you can do this by clicking the unsubscribe link in one of the emails that we have sent you. The option is always available if you ever wish to subscribe again in the future.
How do I sign up to Target's Newsletter and Blogs?
You can find our blog on our website by clicking here, or click here to subscribe to our newsletter to stay up to date with all things #TeamTarget.
How do I clear cache and cookies?
When you use a browser like Chrome or Safari it saves some information from websites in its cache and cookies. Clearing them fixes certain problems such as page loading or content formatting strangely on the website. If you need to perform these actions please read the instructions that suit the device that you are using:
Safari
IPhone and IPad
Desktop
Chrome
Android phones
IPhone and IPad
Desktop
Internet Explorer 9,10 and 11
Internet Explorer Edge
Does my guarantee cover coatings?
I am afraid that under Target company policy we are unable to guarantee coatings, the only guarantee we offer is the barrel guarantee which is directly related to barrel damage such as breaks. Coatings are all variable in strength and durability, but even the most resilient of coatings can wear through frequent play. I am afraid there is no time limit to be applied every individual is different. It can be down to a few contributory factors such as frequency of play, technique and good old-fashioned wear and tear.
The coating has peeled off my point?
We are sorry to hear the coating has come away. Please issue us an image to review your complaint as it will help us in assisting you. We will need to assess if this is down to general wear & tear or if it's an actual defect with coating. Once we have investigated this we will be able to decide how best to resolve your issue but we aim to do this as quickly as possible.
Please contact our customer care team.
Does my guarantee cover coatings?
I am afraid that under Target company policy we are unable to guarantee coatings, the only guarantee we offer is the barrel guarantee which is directly related to barrel damage such as breaks. Coatings are all variable in strength and durability, but even the most resilient of coatings can wear through frequent play. I am afraid there is no time limit to be applied every individual is different. It can be down to a few contributory factors such as frequency of play, technique and good old fashioned wear and tear.
How do I activate my barrel guarantee?
We have made it nice and easy to activate your guarantee. You can do this directly through the Target website on the Home page. Click this link and it will prompt you to enter your full name and email address and the 6 digit product SKU that identifies your product. Once submitted you will receive a confirmation of this and your barrel guarantee has now been activated!
If your code is not listed, you can always enter your code manually.
Where can I find my product Code?
The product code gives your product its unique identification. This can generally be found on the label of the packaging, on the reverse side of your Target box and will be printed alongside the barcode and the product description. The code is always a 6 digit number.
This code can be used to activate your barrel guarantee.
How do I assemble my Corona Light?
Looking for instructions on how to assemble your light? check out this video
I have lost/misplaced one of my barrels is it possible to get a replacement 1 for my set?
Unfortunately, all of our barrels are fully packaged darts sets, our guarantee does not cover warranty to lost or stolen barrels and it's very rare that just 1 barrel would be available as a replacement. The other suggestion would be to look online it's more likely to be available through an independent seller or if you can purchase a pre-owned set. On the upside, it will at least give you spare darts as a backup, win-win.
What is the best way to clean my barrels?
The safest and most productive suggestion when it comes to cleaning barrels would be with a soft bristle brush and warm soapy water, this will remove any natural oils, dirt remnants that may be on your dart barrels or built up within the actual barrels. We strongly advise that you do not apply or use of any harmful chemicals or strong solutions on your barrels, at the risk of an unknown reaction it may cause damage to any coating on the barrel or to the barrel itself. Cleaning your barrels every so often has been known to help enhance the grip or revive the grip on your darts.
I have a great idea for a new product who can I speak to about this?
Target as a company greatly appreciate the importance of product suggestions and we welcome your feedback, this helps us to carry on developing some fantastic products that we can bring to the darts industry that we know you will love. It's not always possible for us to bring all ideas to life but we will pass suggestions onto our product development team.
When do you launch your new products and how can I find out about them?
We have a number of launches throughout there year & we love to surprise you all with our new product releases so unfortunately, we are unable to disclose any information prior to releasing those products because it's top secret. We would advise you to keep an eye out on the Target darts website as all of our official announcements and news will be released first on our newsletter - so make sure you sign up.
How do I re-point my darts?
Looking to re-point your darts? check out this video:
My Points snapped flush within barrel how can I remove this?
Not a problem if your point has broken flush with the barrel and it's too tricky to remove we do offer a service to remove that pint with our specialised tooling. We can do this under the provision that the points are Target, and that the points have been snapped during play with no other alterations to the barrels.
Please contact Target for a Goods Return Form, this will provided you with full instructions on how to return your barrels for repair, please ensure this correspondence is shipped back with the darts as there will be a full inspection carried out before a decision is made to repair. We would also suggest posting your return using a tracked delivery service it gives a little added insurance that they will arrive safely to us.
Please allow up to 28 days for the assessment, repair process and postage of your darts. The turnaround is generally quicker but we cannot guarantee this especially at peak times.
Please contact our customer care team and we will provide you with a Goods Return Form that would need to be completed with the return.
My shaft has broken within the barrel, how can I remove this?
We have a great little accessory to help assist you with the removal of broken shafts, Target offer an extractor tool that enables you to remove this with ease this can be purchased through our website.
My point snapped whilst I was repointing is this under guarantee?
I am afraid that consumable products are not covered by a guarantee, unfortunately, if your point breaks during repointing Target cannot be responsible for this, the changing of points will be down to your sole discretion as does the responsibility of repointing. Please feel free to view the link below that demonstrates the best way to repoint your darts, hopefully this will be of some assistance:
My barrel is broken what do I do?
We are sorry to hear your barrel has broken but not to worry because we have lifetime barrel guarantee. If you could please contact customer care. We would request you send us images of the broken barrel and the product code so we can make a positive identification from the range. This allows us to assess the break and investigate if there is a fault/defect with the barrel. We will aim to resolve this for you as quickly as possible.
Please ensure you activate your lifetime barrel guarantee.
My accessory has broken/ snapped in such a short space of time what can I do, am I covered?
Dart accessories are classed as consumable items and would not be covered or guaranteed. Consumable products can snap, split, bend just through generic play and is unfortunately entirely possible within the game of darts even for the most professional darter. If your issue is not a straightforward or directly related to wear & tear we may require further information and images in order to investigate resolve your enquiry. If this is the case, please contact our customer care team.
Good news though consumable items are available from Target and can be purchased for you to use as replacement or spares sets.
Most Repointing tools do wear through multiple repointing, it really does depend on how often the tool is being used and the volume of repointing being done. Like anything over time these parts will wear and they may require replacing, most of these spare parts are now available for these machines and once replaced your machine will be as good as new. These consumable parts can be requested through Target.
We also offer a tutorial and demonstration video as per above, hopefully, this can help with repointing and offer advice on other repointing issues you may have experienced.
My power pack on the Corona/Vision 360 is faulty how do I get a replacement?
We do have components available for the Target lights but we would need to determine the reason for the fault before we look at replacing. The light components are only guaranteed for 12-months, therefore we may require proof of purchase to support this. This is simply to establish if the product is still within the 12-month warranty and if it is in the 12-month warranty then we will issue you a replacement adaptor `Free of Charge'. Not to worry though because if the product does fall outside of the 12-month warranty this small part can still be purchased from Target directly for a small cost and this should easily resolve your issue with minimum hassle.
My Adaptor is broken on the Corona / Vision 360 how do I get a replacement?
We do have components available for the Target Lights. We also would need to determine the possible fault of the adaptor. These lights components are only guaranteed for 12 months, therefore we may require proof of purchase to support this. This would be to establish if the product is still within the 12-month warranty. If this is in the 12-month warranty then we will issue you a replacement lights strip `Free of Charge'. Not to worry though because if the product does fall outside of the 12-month warranty this part can still be purchased from Target directly for a small cost and this should easily resolve your issue with minimum hassle.
My Corona/Vision 360 LEDs are discoloured OR sections of the LED strip is not working does this have a warranty?
We do have the LED light strip components available and if your light strip is faulty then we may ask you to issue us an image of the faulty light strip to help us understand or to determine the fault. All Targets electrical lighting products are guaranteed for 12 months, therefore we may require proof of purchase to support this. This would be to establish if the product is still within the 12-month warranty. If this is in the 12-month warranty then we will issue you a replacement lights strip `Free of Charge'.
Fitting Instructions:
1. Peel broken LED strip from the ring
2. Remove any loose residual adhesive left in the ring. Leave in place the black tape on the inside of the ring covering the joints. Align the cable of the new LED strip with the cut-out in the plastic ring and secure in place.
3. Peel off approximately 10cm of the protective film from the LED strip at the cable end, exposing the adhesive foam.
4. Gently lay the LED strip into the plastic ring applying gentle pressure. Work your way around the ring, peeling off the protective film as you go.
5. The free end of the LED strip should coincide approximately with the cable end when fully laid in. Remove cable from cut-out, lift start of the LED strip and lay the free end of the strip into the ring. Then lay the cable end of the strip on top of the free end of the strip and relocate cable back into plug. You should now be good to go.
How do I set up my Nexus?
We have dedicated a one page website to the Nexus that is full of juicy information - from the journey & innovation behind the product, set up, as well as useful video footage. The answers to your Nexus Network guide are a simple click away.
What is the maximum weight limit for soft tips on the Nexus?
It is safe to use a barrel weight up to 22 - 23g, this would be one of the heaviest weights within the soft tips market and you should not experience any issues using this weight.
How is the Nexus mounted to the wall?
We have provided a full instruction leaflet included inside the Nexus box that will give you a guide on how to mount this piece of equipment.
Can you output the build in a screen to a bigger screen?
Unfortunately this function is not available to the Nexus.
What are the measurements of Nexus?
The screen is 7 inches from corner to corner, 6.5 inches wide and 4 inches in height.
Are there additional ID cards available so we can have multiple players that can track their stats?
The Nexus is currently only supplied with 1 ID card and can only be bound to the one account, this individual card is included with your Nexus purchase. We will be looking at future developments into releasing additional ID cards that will be wildly distributed at a small cost but will allow for multiple users. This will enable every user to keep track of their own rankings and statistics.
However a limitless number of accounts can be used on the same board, it doesn't matter what board you play on as long as your account is logged in and your account ID card is bound to your account.
Do you have future plans for Nexus?
Nexus's present software release is version 1. This will certainly be a developing product, we have so much that we can do with this piece of software. We have installed an update button that will allow us to update the app in the future, we will work on a number of updates and have a 2-year roadmap to release new content.
Some of the key updates would be:
•New audio & visuals
•New games modes and training modes
•A.I. match mode is in development
•Bluetooth Functionality
•Additional ID cards
•Nexus Dart stand
As the Nexus community builds, we hope to open up software to individuals and encourage them to organise their own leagues, tournaments, dart events. We see so much potential in this product and expansion for this.
What is the warranty & returns policy for the Nexus?
In the case of Nexus, we will assume responsibility for faulty products notified back to us through the normal returns channels within 6 months of you receiving the goods provided the fault does not appear to
be due solely to wear & tear, accident or misuse. In the unlikely event, a fault does develop within the above time period stated we understand that the returned item may not arrive back in the original packaging but we will still need to establish proof of purchase.
"If it's the case of Nexus boards being identified as faulty/damaged prior to being sold to you, you should contact us immediately through the same returns channels. Goods should be returned in original product packaging and in the same condition as when received by you from our warehouse. This must include all relevant Nexus components that were originally supplied".
If the item meets any of the above requirements and displays fault within the 6-month warranty, please contact us directly as we may have the available replacements parts to allow you to carry out a suitable repair rather than inconvenience you with a full return. If however, those replacement parts fall outside of the 6-month warranty they will be available on the Target website for you to purchase at a small cost.
Please kindly refer to our Returns & Refunds FAQ 's page for further information on how to return your item.
Please note all goods will be subject to a full inspection upon return & before a refund is given.
Unfortunately, we are unable to offer any exchanges on our products, but not to worry as we will do everything we can to provide you support and information in relation to any concerns, or enquiries you may have.
Where can I buy the Nexus?
The Nexus can be purchased directly from Target or through a Target retailer. For a list of our approved retailers most suitably located within your country, click here
Will the Nexus have a monthly fee?
There are no monthly fees currently attached to the Nexus. You simply have to purchase the product and then you can access all of the Nexus' functionality, online and offline.
How will updates on the Nexus work?
You won't be able to access the online functionalities of the Nexus without the latest version. If you try to play online you will receive a message telling you that you need to update. Simply go into the settings to update the Nexus to the latest version.
Updates could include bug fixes, new game modes, new graphics etc. Information about each update will be available online.
Is the display protected if I was to throw a dart at the Nexus screen?
The display is protected if a soft tip was to hit the screen. The DartsReviewChannel posted a video of a dart hitting the screen here
My tip has broken in the Nexus - what do I do?
Simply push the soft tip through the Nexus using a soft tip extractor tool. Ultimately if you do not have a tool available this can also be done by hand and the soft tips will drop into a small compartment at the back designed to store them.
How do I remove them from that compartment?
You shouldn't need to remove the soft tips from this compartment, each segment is designed to hold many soft tips. However, should the necessity arise we will be able to advise you on how to do this if you contact us at [email protected]
How do I reset my password on the Nexus?
You can't reset your password on the Nexus itself, but you can reset your password on the Nexus companion app and then the password will be adjusted on the Nexus itself.
If you're having trouble connecting to the internet, try restarting your router. This should make your connection appear.
How do I change the settings?
All information on how to change the settings can be viewed in the manual that comes with the Nexus. However if you do not have this manual to hand you can adjust the settings using the cog in the top right. Be aware that the settings you have available to you will change depending on which screen you're on. For example, if you want to change your game settings to set the double in or out on 501, you'll have to press the cog whilst you're on the first screen after you've selected your game mode). If you are still unsure or have any other queries in relation to this please contact us at [email protected]
Are the triple and double segments the same size as a steel dart board?
The board is slightly bigger all-round than a steel tip dart board, and so the triple and double segments are slightly bigger as well.
I purchased my Nexus second hand - I can’t log in?
If you purchase the Nexus from somebody else, chances are they've already used their ID card so you will not be able to sync your account to the Nexus. You can either continue using their existing card or contact [email protected] as we do hold additional ID cards for situations such as this.