FREQUENTLY ASKED QUESTIONS

When do you launch your new products and how can I find out about them?
 

The best way to find out about and be one of the first to hear about our new launches is to sign up for our newsletter! You can also keep an eye on our social media pages and our website for information on product launches.

 
Where can I find my product code?
 

The product code gives your product its unique identification. This can be found on the label of the packaging (reverse side of your product box, printed alongside the barcode). The 6-digit code can also be found under the product description on our website. You'll need this code to activate your barrel guarantee.

How do I sign up to Target's newsletter and blogs?
 

We regularly publish new articles to our blog on the Target website, click here to sign up and be kept up to date with all of our posts. You can also click here to subscribe to our newsletter to hear about promotions and new products.

How do I unsubscribe from receiving any emails/texts/information from Target?
 

If you wish to unsubscribe from our newsletter, please click on the unsubscribe link located at the bottom of an email you have received from us.

My darts are not the weight they should be, what should I do?
 

If you have weighed your darts after purchase and find that it is outside of the tolerance specified on the leaflet included in your packaging, please contact us. In most cases, we will need the product returned for further inspection to identify any potential scale calibration errors.

I’m missing an item from my order, what can I do?
 

We aim to ship our orders in one parcel; however, it is possible that your items may have been shipped as separate parcels. Please check your order confirmation and delivery note to ensure that everything is present inside. If any item is missing, contact our customer care team with your order reference and the product code and quantity that is missing, and we will aim to resolve your issue as quickly as we can.

I am not able to place an order on your Target website?
 

The Target website is currently only open to orders from customers based within the UK. If you are having issues placing an order from the UK, please follow our tech help. If you are still having trouble, please contact our customer care team who will assist you in completing your order via the Target website. Please note, that we are not able to take orders over the phone and these must be placed through our website.

If you are looking to make a Target purchase from outside of the UK, you are still able to do so through one of our approved retailers. You can find a list of all approved retailers on the Approved Retailer tab on the Target website here.

What do I do if I receive a faulty item in my order?
 

If you discover a faulty item within your order, please notify us immediately by contacting our customer care team with your order reference, the product code of the faulty item and a description of the issue. We will aim to answer your query within 24 hours (excluding weekends and public holidays) and find the most suitable resolution for you.

Can I cancel or amend my order once I have placed it?
 

We like to pick/pack our orders quickly so you can receive your orders without delay, therefore, you will not be able to make any changes to your order after the order has been placed and payment has been submitted, this includes cancelling your order too.

I have an incorrect item, what can I do?
 

Please contact our customer care team with your order reference number, the product code of the incorrect item, the quantity received and what the product should have been. We will aim to get back to you within 24 hours (excluding weekends and public holidays). The item will need to be returned to us through our returns process, for more details on returns please see our returns policy.

How do I purchase a gift voucher?
 

You can purchase digital gift vouchers here valued between £5 to £100. Your gift voucher can be used by yourself or given as a gift. Once you have selected your amount simply enter your details, add this to your basket and continue to check out as normal. All gift vouchers are sent via email to the contact details provided at checkout so please ensure these are input accurately.

How do I use/redeem my gift voucher?
 

When in the basket, enter the unique reference code from your voucher in the gift voucher/promo code box and click apply, this will then deduct the value from your total balance. Once the gift voucher has been redeemed, it cannot be transferred, sold, or cancelled. If you are spending more than the value of the gift voucher, you will need to pay the additional amount in the standard way. If the value is less than the value of the gift voucher, this will be held on your voucher as the remaining balance. The voucher will expire after 12 months from purchase.

What is your policy on gift vouchers?
 

Gift vouchers are valid for 12 months from the date of purchase. Gift vouchers are not subject to cancellation and cannot be refunded once purchased. If you do not spend the full amount on the gift voucher within the 12 months validity period, then any remaining value left on the card will be void after this date. Multiple gift vouchers can be used per transaction.

What happens if the gift voucher I bought has not been received?
 

We issue our vouchers via email therefore the voucher will be sent almost instantly to the email address supplied at checkout. These emails can sometimes go into your junk/spam folder so please make sure you check this folder if it’s not in your inbox. If you have still not received your voucher, please contact our customer care team and provide them with your web order number, the email address supplied at checkout, full name, and gift voucher amount for further investigation.

I have spent my gift voucher but ordered the incorrect item. What happens now?
 

If you need to return an item that you have bought on a gift card, please let us know by contacting a member of our customer care team. We will be able to offer you a one-time coupon code for the amount used against the gift card. This will need to be used in one transaction.

What is your returns policy in relation to orders shipped within the UK that are incorrect or faulty?
 

We will accept returns if an item is faulty, has arrived incorrect or if the product is unused and packaged in the original packaging within 30 days of purchase. We will arrange the return of this product and we will be liable for the cost of this return. Any items being returned to us must be in their original packaging and in a saleable condition. If they are not in a saleable condition and/or fall outside of the 30-day policy, we reserve the right to not issue a refund. For more information on returns please contact our customer care team. We will be able to provide you with all the relevant information and details on how to return an item to us.

For further information please see our returns page.

What if I would like to just return my order?
 

If you have placed your order incorrectly or have changed your mind, the item can still be returned to us within 30 days, but the return must be at your own cost. Please contact us to arrange this. For more information on our returns policy, please contact our customer care team or visit our returns page.

How long does it take for my refund to appear in my account?
 

We submit refund requests to your bank or card issuer immediately, you should see the refund as a credit approximately 5 - 10 business days later, depending on the bank. Once a refund is issued it cannot be cancelled. If you do not receive a notification or the expected refund has not appeared within the time frame mentioned, please contact us and we can investigate this further for you.

What is the Returns Address?
 

Returns must be sent to the below address:

Target Sports Ltd,
Unit 20, Mead Park
River Way, 
Harlow, Essex
CM20 2SE

Returns sent to another Target Sports Ltd address may experience delays.

How can I pay for my order? What payment methods do you accept?
 

You can pay for items using Visa, Master Card, Maestro, Amex, PayPal, Apple Pay or Google Pay.

When do you charge my account for my order?
 

We will charge your card as soon as your order has been placed; you will then receive an order confirmation containing details of the order. All items ordered remain on our property until we receive full payment from you.

 
Are my details safe when ordering on Target’s website and how do you use my information?
 

Placing an order on our website is perfectly safe, we use your payment information in the following ways:

1. Process payments and issue refunds

2. Fraud prevention and detection

3. We do not hold your card's security/CVV code

I seem to be having an issue logging into my account.
 

If you are having a problem accessing your account, please try the following:

Double check the email address you are using corresponds with the account you have created.

Check the password you are entering is correct. Passwords are case-sensitive.

If you are unable to remember your password, click on the 'forgotten password' link and this will then ask you to re-enter your email address, you will then receive      a link to reset your password to your email address.

If you still have issues logging in, please contact our customer care team and we will try our best to resolve this for you.
 

Why am I unable to make a purchase?
 

This could be down to a technical difficulty. If you are shopping in the UK, please contact our customer care team.

You will not be able to place an order online if you are visiting us from outside of the UK. For a list of our approved retailers most suitably located within your country, click here.

How do I clear cache and cookies?
 

When you use a browser such as Chrome or Safari it saves cache and cookies. Clearing them fixes certain problems such as page loading or content not formatting correctly on the website. If you need to perform these actions, please read the instructions that suit the device and browser that you are using:

Safari

iPhone and iPad

- Go to settings > Safari > tap clear history and website data

To clear your cookies and keep your history:

- Go to settings > Safari > advanced > website data > tap remove all website data

Desktop

- Hold down the command key and the comma key at the same time (Command and ,)

- Go to the privacy tab > click on manage website data

- Click the remove all button to remove all stored website data

To clear only certain websites:

- Hold down the command key and the comma key at the same time (Command and ,)

- Go to the privacy tab > click on manage website data

- Select the website you would like to remove data from > click the remove data button

Chrome

Android phones

- On your Android phone or tablet, open the Chrome app

- On the bottom right > tap more

- Tap settings > general browsing data

- Scroll down > tap browser settings > clear browsing data

- Select clear data on the bottom right > delete

iPhone and iPad

- On your iPhone or iPad, open the Chrome app

- On the top right > tap more

- Tap history > clear browsing data

- Make sure there's a checkmark next to "Cookies, site data" and "Cached images and files"

- Tap Clear browsing data:

Desktop

- On your computer > open Chrome

- On the top right > click more

- Click more tools > clear browsing data

- At the top > choose a time range

- To delete everything > select all time

- Next to "Cookies and other site data" and "Cached images and files," and check the necessary boxes

- Click > clear data

Internet Explorer

- Select tools (via the gear icon) > safety > delete browsing history

- Select cookies and website data > check box > click delete

Internet Explorer Edge

- Select settings and more > click settings > click privacy, search and services

- Under clear browsing data for Internet Explorer,> select choose what to clear

- Choose the types of data you want to clear > click delete

Does my barrel guarantee cover coatings?
 

Unfortunately, we are unable to guarantee barrel coatings and only offer a barrel guarantee which is directly related to barrel damage such as breaks. Coatings are all variable in strength and durability, but even the most resilient of coatings can wear through frequent play. There is no time limit to be applied as every individual is different. It can be down to a few contributory factors such as frequency of play, technique and wear and tear.

The coating has peeled off my point.
 

We are sorry to hear the coating has come away. Please contact our customer care team and submit an image for review. This will help us assess if the issue is down to general wear and tear or if there is a defect with the coating. Once we have investigated this, we will be able to decide how best to resolve your case. We will aim to do this as quickly as possible.

What does the barrel guarantee cover?
 

The barrel guarantee specifically covers significant damage to the barrel that would indicate a fault with the tungsten rather than general wear and tear. Things such as chips that could be caused by grouping over time, broken points, flights and shafts are not covered. Damage caused during repointing or outside of play is also not covered. If you're ever unsure whether your situation is covered, feel free to take some images and get in touch with our customer care team.

How do I activate my barrel guarantee?
 

Click here to activate your barrel guarantee. The form will prompt you to enter your full name and email address and the 6-digit product SKU that identifies your product. Once submitted you will receive a confirmation of this and your barrel guarantee will be activated.

 
Where can I find my product code?
 

The product code can be found on the label of the packaging (reverse side of your product box, printed alongside the barcode). The 6-digit code can also be found under the product description on our website. If you're unable to locate your code, please contact us as we can provide this information to you.

I have lost/misplaced one of my barrels is it possible to get a replacement for my set?
 

Unfortunately, all our barrels are fully packaged dart sets, our guarantee does not cover a warranty for lost or stolen barrels and it's very rare that just one barrel would be available as a replacement.

Does my guarantee cover coatings?
 

We are unable to guarantee coatings, the only guarantee we offer is the barrel guarantee which is directly related to barrel damage such as breaks. Coatings are all variable in strength and durability, but even the most resilient of coatings can wear through frequent play. This can be down to the frequency of play, technique and wear and tear.

How do I activate my barrel guarantee?
 

You can activate you're barrel guarantee here. This will ask you to enter your full name and email address and the 6-digit product SKU that identifies your product. Once submitted you will receive an email confirmation to confirm your barrel guarantee has been activated!

If your code is not listed, please enter your code manually.

Where can I find my product Code/SKU?
 

The product code gives your product its unique identification. This can be found on the label of the packaging, on the reverse side of your Target box and will be printed alongside the barcode .

Is there anything that can affect my lifetime barrel guarantee?
 

Our lifetime barrel guarantee covers our barrels in their original and intended design - should you modify your barrel in any way, your guarantee will become void.

Any modified methods that show tampering of the barrel or any part of the dart that can affect the durability of the barrel, will be rejected at the discretion of Target.

The lifetime barrel guarantee is only available for darts purchased through Target Darts or stockists. Darts purchased second-hand are not eligible for the lifetime barrel guarantee.

How do I claim on my lifetime barrel guarantee?

Contact us by email or through the form. You will be requested to send images of your dart(s) that requires repairing and a proof of purchase that includes where and when the dart set was purchase.

What is the best way to clean my barrels?
 

The safest and most productive way to clean your barrel is with a soft bristle brush and warm soapy water, this will remove any natural oils and dirt remnants that may be on your dart barrels or built up within the actual barrels. We strongly advise not to apply any harmful chemicals or strong solutions to your barrels as this could pose a risk of damage to any coating on the barrel or to the barrel itself. If you were to use these chemicals and cause irreversible damage to your dart, this would not be covered under our lifetime guarantee. Cleaning your barrels every so often has been known to help enhance the grip or revive the grip on your darts.

How do I re-point my darts?
 

Looking to re-point your darts? check out this video:

My Points snapped flush within the barrel how can I remove this?
 

We offer a service to remove points that have snapped flush within the barrel with our specialised tooling. We can do this under the provision that the points are from Target, and that the points have been snapped during play with no other alterations to the barrels.

Please contact us and we will provide you with full instructions on how to return your barrels for repair. Please ensure the returns note we provide you with is shipped back with the darts as there will be a full inspection carried out before a decision is made to repair. We would also suggest posting your return using a tracked delivery service and obtaining proof of postage. We are not responsible for any darts sent to us for repair until they arrive with us.

My shaft has broken within the barrel; how can I remove this?
 

Target offers an extractor tool that enables you to remove the remaining fragments of the shaft with ease, this can be purchased through our website here.

 
My point snapped whilst I was repointing, is this under guarantee?
 

Unfortunately, consumable products are not covered by a guarantee. If your point breaks during repointing Target cannot be responsible for this, the changing of points will be down to your sole discretion as is the responsibility of repointing. Please feel free to view the video below that demonstrates the best way to repoint your darts:

How can I get technical support?
 

You can contact our customer services team here or through email at ftr@target-darts.co.uk who can support you further.

What do the LED lights mean?
 

- White LED - Power connected and Virt is starting

- Magenta LED - Loading the Virt's operating system

- Blue LED (Solid) - Loading VirtCam Hotspot mode

- Blue LED (Flashing) - VirtCam Hotspot mode ready

- Green LED - Wi-Fi connected to the internet and the DartCounter app

- Yellow LED (Solid) - Wi-Fi connected but no internet

- Yellow LED (Flashing) - Wi-Fi connected with internet but no DartCounter app connection

Why is the Virt Camera not connecting to the internet?
 

During Wi-Fi set-up, ensure your mobile device has internet access and the internet speed is over 30 Mbps.

Should I use 2.4GHz or 5GHz WI-FI?
 

You can use a tool such as Fast.com or Speedtest by Ookla (Other tools available) to measure your internet speed.

The required minimum internet speed is 30Mbps.

Can I use a WI-FI extender with the Virt Camera?
 

Yes, you can use a Wi-Fi extender with the VirtCam.

Can I use 4G/5G?
 

No, the VirtCam must be connected to a Wi-Fi connection to stream.

How can I change my WI-FI credentials?

In order to change the wi-fi credentials, you will need to reset the VirtCam and add the VirtCam to DartCounter.

Resetting the VirtCam:

    1. Hold down the VirtCam power button for 10 seconds

    2. Let go of the button and the VirtCam will restart

    3. Once ready to connect to a Wi-Fi connection, the LED will flash Blue

Add new Wi-Fi credentials:

    1. Open the DartCounter app

    2. Go to the 'Smart Devices' page

    3. On the 'Target VirtCam', tap the > icon

    4. Tap again to remove device and press confirm

    5. Go to the 'Smart Devices' page if not on the page

    6. Tap the + icon in the top-right to add a new device

    7. Select the Target VirtCam

    8. Follow the on-screen instructions

How can I use desktop with the Virt Camera?

The initial set up of the VirtCam must be completed through the DartCounter app on mobile or tablet. Once complete the VirtCam will be possible to be used on Desktop.

Follow the guide below to use the VirtCam with desktop:

1. Log in to DartCounter app on a compatible mobile or tablet

2. Set up the VirtCam (Follow on-screen instructions)

3. Whilst logged in to DartCounter on mobile or tablet, also log in on the DartCounter website

4. Set up a new game with the VirtCam selected on mobile or tablet

5. The game will now be visible on desktop and the VirtCam can now be used with desktop

A future release of DartCounter will allow you to connect direct through desktop without mobile or tablet

What is the minimum ceiling height?
 

The minimum ceiling height for installing the Virt Camera is 220cm / 2.2m.

Why does the Virt Camera not come with a plug?
 

We include a USB cable with the VirtCam. However, Target Darts are moving towards the removal of charger plugs to help address the growing e-waste problem and unnecessary duplication of these items.

If you require a power adapter, the VirtCam requires a power supply of 5V/2A.

Why is my camera feed blue?
 

Both cameras include a protective film over the lenses to protect them during transit. Ensure you remove these from both the front and rear camera before your first game.

Why can't I see my camera stream in-play?
 

During play, you will only be able to see your opponent's stream.

If you need to check your camera stream, click the camera icon in the bottom-left of the screen.

Can the Virt Camera be connected to multiple DartCounter accounts?
 

Yes, you can set up the VirtCam to be connected to multiple DartCounter accounts. However, the VirtCam would not be able to be used locally with the VirtCam.

Why should I turn off Virt Camera after use?
 

We recommend turning off your VirtCam after your last game as DartCounter will release over the air updates to the Virt that are applied during the start-up of the VirtCam.

You can do this through the on/off button or turning off power to the VirtCam.

How do I turn off spectator mode in the DartCounter app?
 

By default, spectators can join your online darts match and view both your scores and VirtCam stream. If you want to block spectators from viewing your VirtCam stream, follow the guide below:

1. Add your game to the Global Lobby

2. Connect your Virt Camera using the + in the top-right corner

3. Select your Virt Camera

4. Toggle "Disabled your player camera for spectators"

Note - This prevents spectators from viewing your Virt Camera stream but they will still be able to see your score(s).

How do I get replacement parts?
 

Currently we do not hold replacement parts. We recommend contacting our customer services team here or through email at ftr@target-darts.co.uk with your proof of purchase along with your enquiry who can support you further.

Can I get a new copy of the manual?
 

You can download a copy of the Virt Camera user manual here.

What is the warranty period?
 

The VirtCam comes with 12-months warranty.

To submit a warranty claim, contact our customer services team here or through email at ftr@target-darts.co.uk with your proof of purchase who can support you further.

This limited warranty applies only to the original purchaser of the VirtCam that was purchased from an authorised retailer or sales channel.

Do I need to register for my 12-month warranty?

 
No. There is no requirement to register for your warranty to be in effect. Proof of purchase is enough to make a claim during your warranty period.

How can I get technical support?
 

You can contact our customer services team here or through email at ftr@target-darts.co.uk who can support you further.

What do the LED lights mean?
 

- White LED - Power connected and OMNI is starting

- Magenta LED - Loading the OMNI operating system

- Blue LED (Solid) - When button pressed, if released now the OMNI will reboot and be ready to connect to DartCounter

- Blue LED (Flashing) - OMNI is ready to connect to DartCounter

- Green LED - Wi-Fi connected with internet access

- Green LED (Flashing) - Wi-Fi connected with internet access

- Yellow LED - When button pressed, if released now the OMNI will shutdown

- Yellow LED (Flashing) - Wi-Fi network name or password is wrong. The OMNI has no access to the Wi-Fi or the internet

Should I use 2.4GHz or 5GHz WI-FI?
 

The OMNI can support both 2.4GHz and 5GHz Wi-Fi connections.

We recommend choosing the connection with the strongest Wi-Fi connection.

Can I use a WI-FI extender with the Omni?
 

Yes, you can use a Wi-Fi extender with the Omni.

How can I connect the Omni to DartCounter?
 

To connect the OMNI to DartCounter, the LED must be flashing blue.

If the LED is not flashing blue, follow these steps:

1. While the OMNI is on, hold down the power button for 6 seconds until the LED turns blue.

2. Release the button and the OMNI will reboot.

3. Wait until the LED is flashing blue. This takes about one minute.

If the LED is flashing blue, continue with these steps:

1. Open DartCounter.

2. Go to the 'Smart Devices' page.

3. Tap the + icon in the top-right to add a new device.

4. Select the TARGET OMNI and follow the on-screen instructions.

5. The OMNI will reboot automatically and connect to your Wi-Fi network.

6. DartCounter will notify once your OMNI is connected.

Why is the Omni not connecting to DartCounter?

·      Ensure your mobile device has a stable connection to your Wi-Fi network.  

·      Your OMNI must be able to access the same Wi-Fi network as your mobile device.

·      During  Wi-Fi set-up, ensure to type the correct password in DartCounter.

If your OMNI still doesn’t connect to DartCounter, you can try to reset your Wi-Fi connection as shown in “HOW CAN I RESET THE WI-FI CONNECTION OR PASSWORD?”

How can I reset the Wi-Fi or Password?

In order to change the Wi-Fi connection or password, you need to remove the OMNI SCORING SYSTEM from the SMART DEVICES list and connect it again to DartCounter. The same OMNI cannot be added twice in the SMART DEVICES list.

1. Open DartCounter

2. Go to the 'Smart Devices' page

3. On the 'Target OMNI SCORING SYSTEM', tap on the “⋮” icon

4. Select “REMOVE NETWORK” and press confirm

5. Connect the OMNI SCORING SYSTEM again to DartCounter and use a new Wi-Fi password if necessary. Please refer to the section “HOW CAN I CONNECT THE OMNI TO DARTCOUNTER?”

Can the Omni be connected to multiple DartCounter accounts?
 

Yes, you can set up the OMNI SCORING SYSTEM to be connected to multiple DartCounter accounts.

What are the dimensions of the Omni?
 

The OMNI measures at:

·      Height (from furthest point) - 645mm

·      Width (from furthest point) - 735mm

·      Depth - 245mm

The minimum ceiling height for a competition-ready set-up would be 2.10m.

How do I get replacement parts?
 

Currently we do not hold replacement parts. We recommend contacting our customer services team here or through email at ftr@target-darts.co.uk with your proof of purchase along with your enquiry who can support you further.

Can I get a new copy of the manual?
 

You can download a copy of the OMNI SCORING SYSTEM user manual here.

What is the warranty period?
 

The OMNI SCORING SYSTEM comes with 12-months warranty.

To submit a warranty claim, contact our customer services team or through email at ftr@target-darts.co.uk with your proof of purchase who can support you further.

This limited warranty applies only to the original purchaser of the OMNI SCORING SYSTEM that was purchased from an authorised retailer or sales channel.

Do I need to register for my 12 month warranty?
 

No. There is no requirement to register for your warranty to be in effect. Proof of purchase is enough to make a claim during your warranty period.

How to correct miscounts?
 

If any of the registered darts shows an incorrect score, please tap on the faulty score, before removing your darts.

This will open a pop up that will allow you to change the faulty registered score. After the scores are corrected, you can remove the darts from the board and the adjusted score will be submitted.

Automatic player change does not work
 

If you removed your darts and the player does not change automatically,  click on the orange button “Darts are removed” to change the player manually. The button appears on the bottom of the screen, once you have thrown all your darts.

The Omni did not register every dart
 

This can happen if your dart lands far out or bounced off very quickly.

Click on the green button “ALL THROWN” on the right side of the score segments. All remaining darts will be registered as ‘OUT’ darts and granted 0 points. You are still able to manually correct every dart if necessary.

DartCounter asks me to remove all darts
 

When starting a new match, DartCounter will remind you to remove your darts from the dartboard. If there are no darts in the dartboard, click on “The board is empty”.

Dartboard compatibility

The OMNI SCORING SYSTEM is compatible with most of competition sized steel tip darts and dartboards on the market.

We recommend using one of the tested dartboards:

·      Target TOR

·      Target ASPAR

·      Target Pro Tour

·      Winmau Blade 5 (all versions)

·      Winmau Blade 6 (all versions)

·      One80 Gladiator 3+

·      Unicorn Eclipse Ultra

·      Mission Samurai 2

·      Koto King Pro

 

Calibrating your Omni

To ensure the best accuracy, your dartboard needs to be calibrated. The OMNI has an automatic calibration function. This process usually takes 40 – 60 seconds.

When to calibrate your dartboard:

• Calibrate your dartboard each time you re-mount the OMNI.
• Consider calibrating your dartboard whenever your dart hits the OMNI or the ring light is altered by accident.
• You don’t need to calibrate your dartboard every day but consider calibrating your dartboard again if you experience an increase in miscounts.
   

How to calibrate your dartboard:

Ensure that the legs align with the corresponding blade lines. Refer to the visual step by step guide in the manual: OMNI SCORING SYSTEM user manual here. Remove all darts from the dartboard. The dartboard must be empty during the whole calibration process.

Automatic calibration:

1. Select ‘’Smart Devices’’ in the menu.
2. Select your connected OMNI, select ‘’CONNECT’’. Status will show “CONNECTED’’ with a green status symbol once successful.
3. Select the matching dartboard type from the dropdown menu. Select “Default” if your dartboard is not listed”.
   Click on “Calibrate”.
4. Wait while the dartboard is being calibrated. The process takes between 40 – 60 seconds.

My Omni is not calibrating

·      Check to remove stickers from the cameras.

·      Ensure that the dartboard is empty, and all segments are clearly visible to the cameras.

·      Do not use external light to illuminate the dartboard.

·      Extremely worn-out dartboards might cause calibration issues

·      We recommend cleaning your cameras to ensure cameras are free of dust.
 

If the calibration still fails after a few attempts, you can try this:

·      Dismount the OMNI, rotate the board and try again.

·      Turn off ambient room light, reboot the OMNI and try calibrating again.

·      Try another dartboard.

·      A fresher dartboard has a better chance of calibrating successfully.

Best practice tips

·      Use the OMNI on a well-fixed dartboard. Movement and vibration impact the performance.

·      Do not use external light to illuminate the dartboard.

·      Do not touch or shift the OMNI ring light when you are removing darts. If you shift the ring light, consider calibrating the dartboard again.

·      Use well sticking darts. If darts are slowly shifting down after impacting it can cause “OUT” detections or miscounts.

·      Extremely upward sticking darts can decrease the accuracy.

·      Extremely short darts can decrease the accuracy.

What iOS or Android version do I need?

Your mobile device must be able to install DartCounter to be compatible with the OMNI. DartCounter is available in the App Store and the Google Play Store.

Does the light come with a Warranty?
 

All Target lighting products are guaranteed for 12 months from the date of purchase. If your light is faulty within this timeframe, please contact us. We may require proof of purchase or an image of the fault to support this.

Is a dartboard included in the MOD Hub?
 

A dartboard does not come included with the purchase of the MOD hub. If you already have a dartboard, you can simply fix this to the hub and you’re good to go!

Do I need to buy everything MOD for it to work?
 

Although the MOD system has been designed to work as a collective, you will still be able to use your existing Corona Vision Light or Pro Tour Surround with this system.

How is the MOD Hub mounted to the wall?
 

We have provided a full instruction leaflet included inside the MOD box that will give you a guide on how to mount this piece of furniture.

How do I assemble my Corona Light?
 

Looking for instructions on how to assemble your light? check out this video:

My power pack for the Corona is faulty, how do I get a replacement?

All Target lighting products are guaranteed for 12 months from the date of purchase. If your light is faulty within this timeframe, please contact with us. We may require proof of purchase and an image of the fault to support this.

If you fall outside of the 12-month warranty period this part can still be purchased from us directly here for a small cost and this should easily resolve your issue with minimum hassle.

My Adaptor is broken on the Corona / Vision 360 how do I get a replacement?

All Target lighting products are guaranteed for 12 months from the date of purchase. If your light is faulty within this timeframe, please get in touch with us. We may require proof of purchase an an image of the fault to support this.

If you fall outside of the 12-month warranty period this part can still be purchased from us directly here for a small cost and this should easily resolve your issue with minimum hassle.

My Corona LEDs are discoloured OR sections of the LED strip are not working does this have a warranty?

All Target lighting products are guaranteed for 12 months from the date of purchase. If your light is faulty within this timeframe, please contact us. We may require proof of purchase or an image of the fault to support this.

If you fall outside of the 12 month warranty period this part can still be purchased from us directly here for a small cost and this should easily resolve your issue with minimum hassle.

Please follow the below fitting Instructions for refitting your new LED strip:

·      Peel broken LED strip from the ring

·      Remove any loose residual adhesive left in the ring

·      Leave the black tape on the inside of the ring covering the joints in place

·      Align the cable of the new LED strip with the cut-out in the plastic ring and secure in place

·      Peel off approximately 10cm of the protective film from the LED strip at the cable end, exposing the adhesive foam

·      Gently lay the LED strip into the plastic ring applying gentle pressure. Work your way around the ring, peeling off the protective film as you go

·      The free end of the LED strip should coincide approximately with the cable end when fully laid in

·      Remove cable from cut-out, lift start of the LED strip and lay the free end of the strip into the ring. Then lay the cable end of the strip on top of the free end of the strip and relocate cable back into plug. You should now be good to go

What's not included in the Corona Vision Lighting System warranty?

Within the 12-month warranty period, replacement LED strip and power adaptor do not extend the length of your warranty.

Purchases of the Corona Power Adaptor and Corona LED Strip (sold separately) do not include a 12-month warranty.

How do I set up my Nexus?
 

We have dedicated a page to the Nexus here. It includes information on the journey and innovation behind the product as well as set-up and useful video footage.

What is the maximum weight limit for soft tips on the Nexus?
 

It is safe to use a barrel weight up to 23g, this would be one of the heaviest weights within the soft tips market and you should not experience any issues using this weight.

How is the Nexus mounted to the wall?
 

We have provided a full instruction leaflet included inside the Nexus box that will give you a guide on how to mount this piece of equipment. If you have misplaced this leaflet, you can find it here.

 
Can you output the build in the screen to a bigger screen?
 

The Nexus can cast to a TV using the wifi display feature via a wireless display adapter.

To access this setting:

- Press the cog in the top right corner, and then the wifi display

- Ensure your wireless display adapter is set up and then on the wifi display screen press the button in the top right-hand corner and select "activate"

- We are unable to provide any support for wifi display connectivity through other mediums such as Firestick or Roku

What are the measurements of Nexus?
 

The screen is 7 inches from corner to corner, 6.5 inches wide and 4 inches in height.

Are there additional ID cards available so we can have multiple players that can track their stats?
 

The Nexus is currently supplied with at least one ID card. If you do need additional ID cards for whatever reason, please get in touch with us here as we may be able to supply these.

A limitless number of accounts can be used on the same board, it doesn't matter what board you play on as long as your account is logged in and your account ID card is bound to your account.

What is the warranty & returns policy for the Nexus?
 

The Nexus comes with a 6-month warranty providing the fault is not due to wear and tear accidents, or misuse. In the unlikely event, a fault does develop within 6 months after purchase above we understand that the returned item may not arrive back in its original packaging however, we will need to obtain proof of purchase.

If the Nexus board is faulty/damaged when received, you should contact us immediately. Goods should be returned in original packaging and in the same condition as when received by you from our warehouse. This must include all relevant Nexus components that were originally supplied.

If the item meets any of the above requirements and displays fault within the 6-month warranty, please contact us directly as we may have the available replacement parts to allow you to carry out a suitable repair rather than inconvenience you with a full return.

Please kindly refer to our returns policy for further information on how to return your item.

Will the Nexus have a monthly fee?
 

There are no monthly fees currently attached to the Nexus. After purchasing the product, you will have access to all Nexus' functionality, both online and offline.

How will updates on the Nexus work?
 

You won't be able to access the online functionalities of the Nexus without the latest version. If you try to play online, you will receive a message telling you that you need to update.

Simply go into the settings to update the Nexus to the latest version. Updates include bug fixes, new game modes, new graphics etc. Information about each update will be available online.

Is the display protected if I was to throw a dart at the Nexus screen?
 

The display is protected if a soft tip was to hit the screen. The DartsReviewChannel posted a video of a dart hitting the screen here

My tip has broken in the Nexus - what do I do?
 

Simply push the soft tip through the Nexus using a soft tip extractor tool. Ultimately if you do not have a tool available this can also be done by hand and the soft tips will drop into a small compartment at the back designed to store them.

How do I remove them from that compartment?
 

You shouldn't need to remove the soft tips from this compartment, each segment is designed to hold a large number of soft tips. However, should the necessity arise, we will be able to advise you on how to do this if you contact us.

How do I reset my password on the Nexus?
 

You will be unable to reset your password on the Nexus itself, but you can reset your password on the Nexus companion app and then the password will be adjusted on the Nexus itself.

How do I change the settings?
 

All information on how to change the settings can be viewed in the manual that comes with the Nexus. However, if you do not have this manual to hand you can adjust the settings using the cog in the top right. Be aware that the settings you have available to you will change depending on which screen you're on. For example, if you want to change your game settings to set the double in or out on 501, you'll have to press the cog whilst you're on the first screen after you've selected your game mode. If you require another copy of the manual, these are available here.

Are the triple and double segments the same size as a steel dartboard?
 

The board is slightly bigger all-round than a steel tip dart board which means the triple and double segments are slightly bigger.

I purchased my Nexus second-hand - I can’t log in?
 

If you have purchased the Nexus from somebody else, the chances are they've already used their ID card so you will not be able to sync your account to the Nexus. You will not be able to use the existing card if it's already synced with another user. Get in touch with us and we can send across a new ID card code for you so you can get set up and online.

Why can I not connect my Wi-Fi to the Nexus?
 

If you're unable to connect your Wi-Fi to the Nexus, please try to see if you're able to connect using a Wi-Fi hotspot via your mobile data. If you're able to connect with this but not your Wi-Fi, check the encryption settings for your router as this may be preventing the Nexus from communicating with your device.

Alternatively, it may be that your router is displaying a 5ghz signal or a smart 2.4/5ghz signal. The Nexus can only connect with a direct 2.4ghz signal so you would need to split this up via your router settings.

If you have any questions regarding this, please get in touch with us and we'll do all we can to help.

I’ve created an account, but I can’t log in to play online.
 

If you've set up an account using the Nexus companion app but are unable to log in on your board, chances are one of two things are preventing you:

Make sure you have an ID card linked up to your account. You can check whether you have an ID card linked by looking in your Nexus companion app and following the below steps:

- On the home page, select "me" and then "My ID cards". If you see nothing here, check your Nexus packaging to see if you've left your ID card in here

- Alternatively, get in touch with us and we'll supply you with another code

Your board may not be uploaded to the latest version. If your board is not running the latest version, you will not be able to play online against other users. Follow the below step to check for an update:

- Press the settings cog and then select update

Can I use the Corona LED light strip in the Arc lighting system?
 

Unfortunately, the Corona LED strip is not compatible with the Arc lighting system

What is the electrical power voltage that is used on the Arc lighting system?
 

This product has been tested and operates within the normal standard UK guide of 240 volts. We would not recommend using an alternative power supply or another brand in replacement of this. If you experience any issues or have any concerns please contact our customer service team for further assistance

How do I assemble the Arc Cabinet?
 

Full fitting instructions are supplied within the product box. The detailed guide explains how to assemble this product with ease. If you require further help the instruction leaflet also contains a QR code that you can scan, this will take you through to the Target website.

If you have missed anything and would like to see more information about this now then please follow this link.

My Arc lighting system has broken, and the lights have stopped working?
 

Unfortunately, we do not have replacement components for this product. If this is within the 12-month warranty, then we will issue you the replacement Arc lighting system free of charge. (Please note this is only applicable if you have purchased this product directly through Target). We would need to determine the reason for the fault before we look at replacing this part. The light components are guaranteed for 12-months; therefore, we may require proof of purchase to support this.

Could you please advise how bright your Arc lighting system is?
 

The measurement of lumen output from the LED bulbs = 2040 per pc.

Can the Arc lighting system be purchased separately?
 

Yes, the Arc lighting system can be purchased separately. This product was designed to be used with the cabinet set. However, it's also compatible with any other dart cabinet set. Please click here to view the Arc lighting system.

Can I use the Arc lighting system on other cabinet sets?
 

This product is flexible and can be paired with other dartboard cabinets. The Arc lighting system comes supplied with an adhesive strip that will allow you to securely fix this onto the top of your cabinet with minimum hassle.

How do I fix my Arc lighting system to the cabinet?
 

Full fitting instructions are provided in the product box. The detailed guide explains how to assemble this product with ease. If you require further help the instruction leaflet also has a QR code that you can scan, this will take you through to the Target website.

If you have missed anything and would like to see more information about this now then please follow this link.

What are the measurements of the Arc cabinet?
 

Please find below the external dimensions of our cabinet. If you have any further questions about this please contact our customer service team.

H 51.8cm

W 50Cm

D 6.3cm

What is the length of the Arc lighting system cable?
 

182cm excluding Socket

186cm including Socket

How much does the Arc cabinet weigh fully assembled?
 

The total weight of the cabinet is 11.5kg

What adaptor will be supplied with your Arc cabinet & lighting system?
 

The product includes a universal power adaptor that is designed for global use. We will provide compatible plug attachments that make it possible to connect the power cord to different configurations, to suit your electrical outlet. This product will run off the main power supply.