Frequently Asked Questions

To our wonderful customers,

We know that the Coronavirus is impacting us all around the world and our priority at Target is to take care of our staff and to keep things running the best we can for our customers.

In line with the recent government regulations and current difficulties, we have adopted significant measures to protect our team. These alterations have ensured we are able to continue producing products and that our warehouse is able to maintain the ability to ship goods. However, there will be an impact on current operations so we kindly ask for your understanding that during this period we need to amend our policy temporarily. The following now applies:

1. Please allow up to 48hours for a reply to a customer query (excluding weekends).

2. We are currently unable to accept returns from our website or products for repair:

a. However, your 30 day policy is unaffected and we will extend this during this time. Provided that you contact us within 30 days of your purchase, your return or refund will be processed.

b. Darts repairs will be put on hold until we are operating as normal again. We will inform you of this date as soon as we can.

3. Allow for possible delays with shipping:

a. We are working to get your orders out as fast as we can; however there may be instances where products are shipped slightly slower than normal. Please check our FAQ's. If you cannot find the answer to your query please contact a member of our customer service team to assist you.

If you have any further questions or concerns regarding our temporary policy changes, feel free to e-mail us directly and a customer service member will be happy to help.

We thank you for your patience and your continued support.

Keep safe & healthy.

TeamTarget

We aim to ship our orders in one parcel, however it's possible that your items may have been shipped as separate parcels, please check your order confirmation and delivery note to ensure that everything is present inside. If any item is missing please contact our Customer Care Team with your order reference and the product code / quantity that is missing and we will aim to resolve your issue as quickly as we can.

We are very sorry but I am afraid that the Target website is currently not operating outside of the UK. If you currently reside outside of the UK then this is likely the reason.

If you discover a fault please notify us immediately by contacting our Customer Care Team with your order reference, faulty product code, and a description of the fault. We will aim to answer your query within 24 hours and issue you a replacement item as quickly as possible.

We like to pick/pack our orders quickly, therefore, you will not be able to make any changes to your order after the order has been placed and payment has been submitted.

Please contact our Customer Care Team and provide them with your order reference, the incorrect product code, quantity received and what the product should have been. We will aim to get back to you within 24 hours. Ultimately the item can be returned to us through our returns system, for more details on returns please see our returns section.

Please ensure you complete the returns document, by selecting the correct option/the reason for the return. This information can be found on the reverse of the delivery note that will be included in your parcel. Please note incorrect items must be returned in its full packaging and in the original condition as it was sold.

You can purchase gift cards on our website - it's done through the gift card/promo code option. Your gift card can be used by you or given as a gift. There will be a selection of different gift card values of which to choose from. Once you have selected your amount you simply enter your details and submit this to your basket. This Digital Gift Voucher can then be redeemed before checkout. Target gift vouchers will be digital and we will email this voucher to the contact details we hold on your account.

This is nice and easy, the first step is to ensure you have redeemed your gift voucher by entering the unique reference code you would have received in the redeem box at time of checkout. Once the Gift card has been activated, unfortunately it cannot be transferred, sold or cancelled. After the activation you should be able to see this as balance on your account, now you are ready to spend at checkout! If you are spending more than the value of the gift voucher then you will need to pay the additional amount with your card in the standard way, however if the value is less than the value of the gift voucher, we will hold this remaining amount as a credit on your account that you can use at a later date. Just remember to spend the full value of the gift card before the expiration period of 12 months.

This works the same way as a gift voucher, the first step is to ensure you have redeemed your Promo Code by entering this in the Gift Voucher / Promo Box at the time of checkout. Once the code has been redeemed you should see that this has been applied /deducted to your value before you check out.

Gift vouchers will be valid for 12 months from the date of purchase. Gift vouchers are not subject to cancellation and cannot be refunded once purchased. If you do not spend the full amount on the gift voucher within the 12 months validity period, then unfortunately any remaining value left on the card will be void after this date.

We issue our voucher via email, therefore the voucher will be instantly sent to your email address. We know sometimes emails can go astray in cyberspace so please always check your Junk box or Spam if you have not received. If you have still not received and have checked the above-mentioned mailboxes then please contact our customer care team and provide them with your unique web reference code, the email address registered to the account when placed, full name, and gift voucher amount.

Delivery is within 1-3 working days from the moment the order is submitted.

Next Day delivery

To qualify for Next Day Delivery, orders must be placed before 1pm. Orders palced after 1pm will be delivered the following working day.

Please note during heavy seasonal times Next Day delivery cannot be guaranteed.

We use a combination of Royal Mail & DPD couriers to carry out our Target deliveries, You will receive notifications via SMS/Email on behalf of appointed courier, where you will be able to check the status of your order

through those links provided to receive all updates if your parcel is tracked.

DPD Service

DPDS Operational hours of delivery Monday - Friday 06:00 - 22:00 (Excluding Public Holidays).

DPD will be your appointed courier should the item value in your basket meet our determined threshold. However the option is still there if your order is under that value criteria should you wish chose the tracked option.

If for any reason you need to redirect your delivery or change the delivery day, this option is available once your order has been despatched and is with the DPD courier.

It will also allow you to track the journey of your parcel and show the status of your order.

If you are not available to take this delivery and there is no one to sign for your parcel you will receive notification to advise that an attempt has been made to deliver. DPD will contact you via email/sms with various options to either collect your parcel from the nearest DPD pick up shop or you can select an alternative delivery date and rearrange a second delivery.

If however there has been 2 failed delivery attempts we are within our right to charge for any further attempts to deliver. Alternatively this may result in the order being returned to Target HQ. If we receive the consignment back after the mentioned failed delivery attempts we reserve the right to deduct a £5 administration charge at the time we will issue your refund.

Royal Mail Service

Goods under a certain value will automatically be shipped with Royal mail untracked. Tracked delivery will always be with DPD should the value of the items in your basket reach a certain value threshold.

There are no further options to change delivery address once this items is with Royal mail.

If you are not available to take delivery we will leave you a card to notify you we have attempted this, and it will have all the details of where to collect this from your local sorting office.

If your parcel is not collected and results in being returned back to Target HQ we reserve the right to deduct a £5 administration charge at the time we will issue your refund.

We do not offer an Express Delivery.

*Delivery charges will be calculated and applied at time of checkout - this will vary depending on the appointed courier*.

Postcodes outside of the standard UK postcode will be excluded we do not offer shipping outside of Mainland UK.

*PO BOX addresses are excluded in the UK*

To see post office operational hours, please click here.

• We will we accept returns back if an item is faulty, incorrect within a 30 days of receiving the item. If a product is returned because it has been shipped incorrectly or the product is faulty then we will arrange the return of this product and we will be liable for the cost of this return. Any Items being returned to us must be in its original packaging and in a suitable condition of sale. If they are not in a suitable condition and/or fall outside of the 30 day policy then we reserve the right to not refund. For more information on returns please contact our customer care team. We will be able to provide you with all the relevant information and details on how to return an item to us.
• Please ensure that when you return your item that you include your original delivery note and we also ask that you select a reason for the return. This returns information can be found on the reverse of the delivery document. For further information on our Delivery service and how our services operate please see our Delivery section.
• If you have placed the order incorrectly then the item can still be returned to us within the 30 days but the return must be at your own cost. Any Items being returned to Target must be returned in its original packaging and in a suitable condition of sale. If they are not in a suitable condition and fall outside of the 30-day policy then we do reserve the right not to issue a refund. All accepted returns will be refunded at the price you purchased your items at, this also includes sale items. For more information on returns please contact our customer care team. We will be able to provide you with all the relevant information and details on how to return an item to us. Please ensure that when you return your item that you include your original delivery note and we also ask that you select a reason for the return. This returns information can be found on the reverse of the delivery document.
• Please be mindful that if you are responsible for returning the goods and have used an alternative method of delivery outside of our returns guide, then you are solely responsible for them until they reach our warehouse, please ensure the items are well packed and so there is a minimal chance they could get damaged. All goods will be subject to a full inspection upon return and before a refund is given.
• We cannot accept any liability to damaged/lost/stolen items if you have returned your items with your own independent courier. If you are responsible for the return we recommend that you obtain/provide proof of purchase with any returns. Remember, we do offer our own returns service so please check out our delivery and returns page for further details.
• Target cannot accept exchanges on any products.

We submit refund requests to your bank or card issuer immediately wither in whole or part, you should see the refund as a credit approximately 5 - 10 business days later, depending on the bank. Once issued a refund cannot be cancelled. If you do not receive a notification or this expected refund has not appeared within the time frame mentioned then please contact us and we can investigate further into this for you.

If you change your mind about any items purchased you can return them to us within 30 days of receiving your order. For more information on returns please contact our customer care team at [email protected] We will be able to provide you with all the relevant information and details on how to return an item to us. Please ensure that when you return your item that you include your original delivery note and we also ask that you select a reason for the return. This returns information can be found on the reverse of the delivery document.

Please note - we cannot accept any liability to damaged/lost and stolen items if you have returned these using your own independent courier ( outside of Targets suggested returns guide) If you are responsible for the return, we recommend that you obtain and provide proof of purchase .

Any Items being returned to us must be returned in its original packaging and in a suitable condition of sale. If they are not in a suitable condition and fall outside of the 30 day return policy then we do reserve the right to not refund the order. All goods will be subject to a full inspection upon return & before a refund is given. You are responsible for goods returned until they reach our warehouse, please ensure the items are well packed and secure. We are unable to offer any exchanges on our products.

All refunds will be refunded at the price you purchased your items at, this also includes sale items. The refund will not include any delivery charges you have paid.

Please see the order section of our Customer Care FAQ's for more information regarding the placing of orders and order queries.

You can pay for items using the following payment options: Visa, Master Card and Maestro.

If you have paid for your order on a debit or credit card we will charge your card and take payment once your order has been submitted and you will receive a confirmation once your order has been placed - this will provide all of your order details. All items ordered remain our property until we receive full payment from you.

Rest assured its perfectly safe, we use your payment information in the following way:

1. Take payment, and give refunds, we 've got to do this to perform our contract with you.
2. Fraud prevention and detection, to prevent and detect fraud against either you or us - unfortunate, but absolutely essential.
3. We will not hold your cards security/CVV code.

Just a few simple checks to carry out if you are having a problem accessing your account.

First - double check the email address you are using corresponds with the account you have created, and then check the password you are entering is correct and note - passwords are case sensitive. Even the most tech-savvy individual can forget to turn that caps lock off, let's face it we have all done it.

If you are unable to remember your password then just click on `forgotten password' and this will then ask you to re-enter your email address. Providing the email address is logged to the correct account you should receive your password imminently to your email.

If you still have an issue logging in or it locks you out after multiple attempts just contact our Customer Care team and we will look to resolve this for you.

This could be down to a technical difficulty, but it's likely it could be because the website is not active or available to order outside of the UK.

If you wish to unsubscribe you can do this by clicking the unsubscribe link in one of the emails that we have sent you. The option is always available if you ever wish to subscribe again in the future.

You can find our blog on our website by clicking here, or click here to subscribe to our newsletter to stay up to date with all things #TeamTarget.

When you use a browser like Chrome or Safari it saves some information from websites in its cache and cookies. Clearing them fixes certain problems such as page loading or content formatting strangely on the website. If you need to perform these actions please read the instructions that suit the device that you are using:

Safari

IPhone and IPad

1. To clear your history and cookies, go to Settings > Safari, and tap Clear History and Website Data. Clearing your history, cookies, and browsing data from Safari won't change your AutoFill information.
2. To clear your cookies and keep your history, go to Settings > Safari > Advanced > Website Data, then tap Remove All Website Data.

Desktop

1. Select Preferences from the Safari menu or hold down the Command key and the comma key at the same time (Command+,)
2. Go to the Privacy tab.
3. Click the Remove All Website Data button to remove all stored website data, or skip to step 5 to remove data on a site-by-site basis.

Chrome

Android phones

1. On your Android phone or tablet, open the Chrome app Chrome (add image).
2. At the top right, tap More (add image).
3. Tap History then Clear browsing data
4. At the top, choose a time range. To delete everything, select All time.
5. Next to "Cookies and site data" and "Cached images and files," check the boxes.
6. Tap Clear data.

IPhone and IPad

1. On your iPhone or iPad, open the Chrome app Chrome (add image).
2. At the top right, tap More (add image).
3. Tap History then Clear browsing data.
4. Make sure there's a check mark next to "Cookies, site data" and "Cached images and files."
5. Tap Clear browsing data.

Desktop

1. On your computer, open Chrome.
2. At the top right, click More (add image).
3. Click More tools > Clear browsing data.
4. At the top, choose a time range. To delete everything, select All time.
5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.

Internet Explorer 9,10 and 11

1. Select Tools (via the Gear Icon) > Safety > Delete browsing history.... ...
2. Make sure to uncheck Preserve Favourites website data and check both Temporary Internet Files and Cookies then click Delete.
3. You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.

Internet Explorer Edge

1. Select the Hub icon (three horizontal lines at top bar in front of a star), click the History menu option, and then click Clear history.
2. Select "Cookies and saved website data" and "Cached data and files". After the two are marked click Clear.

I am afraid that under Target company policy we are unable to guarantee coatings, the only guarantee we offer is the barrel guarantee which is directly related to barrel damage such as breaks. Coatings are all variable in strength and durability, but even the most resilient of coatings can wear through frequent play. I am afraid there is no time limit to be applied every individual is different. It can be down to a few contributory factors such as frequency of play, technique and good old-fashioned wear and tear.

We are sorry to hear the coating has come away. Please issue us an image to review your complaint as it will help us in assisting you. We will need to assess if this is down to general wear & tear or if it's an actual defect with coating. Once we have investigated this we will be able to decide how best to resolve your issue but we aim to do this as quickly as possible.

Please contact our customer care team.

I am afraid that under Target company policy we are unable to guarantee coatings, the only guarantee we offer is the barrel guarantee which is directly related to barrel damage such as breaks. Coatings are all variable in strength and durability, but even the most resilient of coatings can wear through frequent play. I am afraid there is no time limit to be applied every individual is different. It can be down to a few contributory factors such as frequency of play, technique and good old fashioned wear and tear.

We have made it nice and easy to activate your guarantee. You can do this directly through the Target website on the Home page. Click this link and it will prompt you to enter your full name and email address and the 6 digit product SKU that identifies your product. Once submitted you will receive a confirmation of this and your barrel guarantee has now been activated!

If your code is not listed, you can always enter your code manually.

The product code gives your product its unique identification. This can generally be found on the label of the packaging, on the reverse side of your Target box and will be printed alongside the barcode and the product description. The code is always a 6 digit number.

This code can be used to activate your barrel guarantee.

Looking for instructions on how to assemble your light? check out this video

Unfortunately, all of our barrels are fully packaged darts sets, our guarantee does not cover warranty to lost or stolen barrels and it's very rare that just 1 barrel would be available as a replacement. The other suggestion would be to look online it's more likely to be available through an independent seller or if you can purchase a pre-owned set. On the upside, it will at least give you spare darts as a backup, win-win.

The safest and most productive suggestion when it comes to cleaning barrels would be with a soft bristle brush and warm soapy water, this will remove any natural oils, dirt remnants that may be on your dart barrels or built up within the actual barrels. We strongly advise that you do not apply or use of any harmful chemicals or strong solutions on your barrels, at the risk of an unknown reaction it may cause damage to any coating on the barrel or to the barrel itself. Cleaning your barrels every so often has been known to help enhance the grip or revive the grip on your darts.

Target as a company greatly appreciate the importance of product suggestions and we welcome your feedback, this helps us to carry on developing some fantastic products that we can bring to the darts industry that we know you will love. It's not always possible for us to bring all ideas to life but we will pass suggestions onto our product development team.

We have a number of launches throughout there year & we love to surprise you all with our new product releases so unfortunately, we are unable to disclose any information prior to releasing those products because it's top secret. We would advise you to keep an eye out on the Target darts website as all of our official announcements and news will be released first on our newsletter - so make sure you sign up.

Looking to re-point your darts? check out this video:

Not a problem if your point has broken flush with the barrel and it's too tricky to remove we do offer a service to remove that pint with our specialised tooling. We can do this under the provision that the points are Target, and that the points have been snapped during play with no other alterations to the barrels.

Please contact Target for a Goods Return Form, this will provided you with full instructions on how to return your barrels for repair, please ensure this correspondence is shipped back with the darts as there will be a full inspection carried out before a decision is made to repair. We would also suggest posting your return using a tracked delivery service it gives a little added insurance that they will arrive safely to us.

Please allow up to 28 days for the assessment, repair process and postage of your darts. The turnaround is generally quicker but we cannot guarantee this especially at peak times.

Please contact our customer care team and we will provide you with a Goods Return Form that would need to be completed with the return.

We have a great little accessory to help assist you with the removal of broken shafts, Target offer an extractor tool that enables you to remove this with ease this can be purchased through our website.

I am afraid that consumable products are not covered by a guarantee, unfortunately, if your point breaks during repointing Target cannot be responsible for this, the changing of points will be down to your sole discretion as does the responsibility of repointing. Please feel free to view the link below that demonstrates the best way to repoint your darts, hopefully this will be of some assistance:

We are sorry to hear your barrel has broken but not to worry because we have lifetime barrel guarantee. If you could please contact customer care. We would request you send us images of the broken barrel and the product code so we can make a positive identification from the range. This allows us to assess the break and investigate if there is a fault/defect with the barrel. We will aim to resolve this for you as quickly as possible.

Please ensure you activate your lifetime barrel guarantee.

Dart accessories are classed as consumable items and would not be covered or guaranteed. Consumable products can snap, split, bend just through generic play and is unfortunately entirely possible within the game of darts even for the most professional darter. If your issue is not a straightforward or directly related to wear & tear we may require further information and images in order to investigate resolve your enquiry. If this is the case, please contact our customer care team.

Good news though consumable items are available from Target and can be purchased for you to use as replacement or spares sets.

Most Repointing tools do wear through multiple repointing, it really does depend on how often the tool is being used and the volume of repointing being done. Like anything over time these parts will wear and they may require replacing, most of these spare parts are now available for these machines and once replaced your machine will be as good as new. These consumable parts can be requested through Target.

We also offer a tutorial and demonstration video as per above, hopefully, this can help with repointing and offer advice on other repointing issues you may have experienced.

We do have components available for the Target lights but we would need to determine the reason for the fault before we look at replacing. The light components are only guaranteed for 12-months, therefore we may require proof of purchase to support this. This is simply to establish if the product is still within the 12-month warranty and if it is in the 12-month warranty then we will issue you a replacement adaptor `Free of Charge'. Not to worry though because if the product does fall outside of the 12-month warranty this small part can still be purchased from Target directly for a small cost and this should easily resolve your issue with minimum hassle.

We do have components available for the Target Lights. We also would need to determine the possible fault of the adaptor. These lights components are only guaranteed for 12 months, therefore we may require proof of purchase to support this. This would be to establish if the product is still within the 12-month warranty. If this is in the 12-month warranty then we will issue you a replacement lights strip `Free of Charge'. Not to worry though because if the product does fall outside of the 12-month warranty this part can still be purchased from Target directly for a small cost and this should easily resolve your issue with minimum hassle.

We do have the LED light strip components available and if your light strip is faulty then we may ask you to issue us an image of the faulty light strip to help us understand or to determine the fault. All Targets Electrical products are guaranteed for 12 months, therefore we may require proof of purchase to support this. This would be to establish if the product is still within the 12-month warranty. If this is in the 12-month warranty then we will issue you a replacement lights strip `Free of Charge'.

Fitting Instructions:

1. Peel broken LED strip from the ring

2. Remove any loose residual adhesive left in the ring. Leave in place the black tape on the inside of the ring covering the joints. Align the cable of the new LED strip with the cut-out in the plastic ring and secure in place.

3. Peel off approximately 10cm of the protective film from the LED strip at the cable end, exposing the adhesive foam.

4. Gently lay the LED strip into the plastic ring applying gentle pressure. Work your way around the ring, peeling off the protective film as you go.

5. The free end of the LED strip should coincide approximately with the cable end when fully laid in. Remove cable from cut-out, lift start of the LED strip and lay the free end of the strip into the ring. Then lay the cable end of the strip on top of the free end of the strip and relocate cable back into plug. You should now be good to go.

We have dedicated a one page website to the Nexus that is full of juicy information - from the journey & innovation behind the product, set up, as well as useful video footage. The answers to your Nexus Network guide are a simple click away.

It is safe to use a barrel weight up to 22 - 23g, this would be one of the heaviest weights within the soft tips market and you should not experience any issues using this weight.

We have provided a full instruction leaflet included inside the Nexus box that will give you a guide on how to mount this piece of equipment.

Unfortunately this function is not available to the Nexus.

The screen is 7 inches from corner to corner, 6.5 inches wide and 4 inches in height.

The Nexus is currently only supplied with 1 ID card and can only be bound to the one account, this individual card is included with your Nexus purchase. We will be looking at future developments into releasing additional ID cards that will be wildly distributed at a small cost but will allow for multiple users. This will enable every user to keep track of their own rankings and statistics.

However a limitless number of accounts can be used on the same board, it doesn't matter what board you play on as long as your account is logged in and your account ID card is bound to your account.

Nexus's present software release is version 1. This will certainly be a developing product, we have so much that we can do with this piece of software. We have installed an update button that will allow us to update the app in the future, we will work on a number of updates and have a 2-year roadmap to release new content.

Some of the key updates would be:

•New audio & visuals

•New games modes and training modes

•A.I. match mode is in development

•Bluetooth Functionality

•Additional ID cards

•Nexus Dart stand

As the Nexus community builds, we hope to open up software to individuals and encourage them to organise their own leagues, tournaments, dart events. We see so much potential in this product and expansion for this.

In the case of Nexus, we will assume responsibility for faulty products notified back to us through the normal returns channels within 6 months of you receiving the goods provided the fault does not appear to

be due solely to wear & tear, accident or misuse. In the unlikely event, a fault does develop within the above time period stated we understand that the returned item may not arrive back in the original packaging but we will still need to establish proof of purchase.

"If it's the case of Nexus boards being identified as faulty/damaged prior to being sold to you, you should contact us immediately through the same returns channels. Goods should be returned in original product packaging and in the same condition as when received by you from our warehouse. This must include all relevant Nexus components that were originally supplied".

If the item meets any of the above requirements and displays fault within the 6-month warranty, please contact us directly as we may have the available replacements parts to allow you to carry out a suitable repair rather than inconvenience you with a full return. If however, those replacement parts fall outside of the 6-month warranty they will be available on the Target website for you to purchase at a small cost.

Please kindly refer to our Returns & Refunds FAQ 's page for further information on how to return your item.

Please note all goods will be subject to a full inspection upon return & before a refund is given.

Unfortunately, we are unable to offer any exchanges on our products, but not to worry as we will do everything we can to provide you support and information in relation to any concerns, or enquiries you may have.

The Nexus can be purchased directly from Target or through a Target retailer. For a list of our approved retailers most suitably located within your country, click here

There are no monthly fees currently attached to the Nexus. You simply have to purchase the product and then you can access all of the Nexus' functionality, online and offline.

You won't be able to access the online functionalities of the Nexus without the latest version. If you try to play online you will receive a message telling you that you need to update. Simply go into the settings to update the Nexus to the latest version.

Updates could include bug fixes, new game modes, new graphics etc. Information about each update will be available online.

The display is protected if a soft tip was to hit the screen. The DartsReviewChannel posted a video of a dart hitting the screen here

Simply push the soft tip through the Nexus using a soft tip extractor tool. Ultimately if you do not have a tool available this can also be done by hand and the soft tips will drop into a small compartment at the back designed to store them.

You shouldn't need to remove the soft tips from this compartment, each segment is designed to hold many soft tips. However, should the necessity arise we will be able to advise you on how to do this if you contact us at [email protected]

You can't reset your password on the Nexus itself, but you can reset your password on the Nexus companion app and then the password will be adjusted on the Nexus itself.

If you're having trouble connecting to the internet, try restarting your router. This should make your connection appear.

All information on how to change the settings can be viewed in the manual that comes with the Nexus. However if you do not have this manual to hand you can adjust the settings using the cog in the top right. Be aware that the settings you have available to you will change depending on which screen you're on. For example, if you want to change your game settings to set the double in or out on 501, you'll have to press the cog whilst you're on the first screen after you've selected your game mode). If you are still unsure or have any other queries in relation to this please contact us at [email protected]

The board is slightly bigger all-round than a steel tip dart board, and so the triple and double segments are slightly bigger as well.

If you purchase the Nexus from somebody else, chances are they've already used their ID card so you will not be able to sync your account to the Nexus. You can either continue using their existing card or contact [email protected] as we do hold additional ID cards for situations such as this.