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FREQUENTLY ASKED QUESTIONS

FAQs

FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS

When do you launch your new products and how can I find out about them?
 

The best way to find out about and be one of the first to hear about our new launches is to sign up for our newsletter! You can also keep an eye on our social media pages and our website for information on product launches.

 
Where can I find my product code?
 

The product code gives your product its unique identification. This can be found on the label of the packaging (reverse side of your product box, printed alongside the barcode). The 6-digit code can also be found under the product description on our website. You'll need this code to activate your barrel guarantee.

 

How do I sign up to Target's newsletter and blogs?
 

We regularly publish new articles to our blog on the Target website, click here to sign up and be kept up to date with all of our posts. You can also click here to subscribe to our newsletter to hear about promotions and new products.

 

How do I unsubscribe from receiving any emails/texts/information from Target?
 

If you wish to unsubscribe from our newsletter, please click on the unsubscribe link located at the bottom of an email you have received from us.

 

My darts are not the weight they should be, what should I do?
 

If you have weighed your darts after purchase and find that it is outside of the tolerance specified on the leaflet included in your packaging, please contact us. In most cases, we will need the product returned for further inspection to identify any potential scale calibration errors.

 

 

ORDER ISSUES

I’m missing an item from my order, what can I do?
 

We aim to ship our orders in one parcel; however, it is possible that your items may have been shipped as separate parcels. Please check your order confirmation and delivery note to ensure that everything is present inside. If any item is missing, contact our customer care team with your order reference and the product code and quantity that is missing, and we will aim to resolve your issue as quickly as we can.

 

I am not able to place an order on your Target website?
 

The Target website is currently only open to orders from customers based within the UK. If you are having issues placing an order from the UK, please follow our tech help. If you are still having trouble, please contact our customer care team who will assist you in completing your order via the Target website. Please note, that we are not able to take orders over the phone and these must be placed through our website.

If you are looking to make a Target purchase from outside of the UK, you are still able to do so through one of our approved retailers. You can find a list of all approved retailers on the Approved Retailer tab on the Target website here.

 

What do I do if I receive a faulty item in my order?
 

If you discover a faulty item within your order, please notify us immediately by contacting our customer care team with your order reference, the product code of the faulty item and a description of the issue. We will aim to answer your query within 24 hours (excluding weekends and public holidays) and find the most suitable resolution for you.

 

Can I cancel or amend my order once I have placed it?
 

We like to pick/pack our orders quickly so you can receive your orders without delay, therefore, you will not be able to make any changes to your order after the order has been placed and payment has been submitted, this includes cancelling your order too.

 

I have an incorrect item, what can I do?
 

Please contact our customer care team with your order reference number, the product code of the incorrect item, the quantity received and what the product should have been. We will aim to get back to you within 24 hours (excluding weekends and public holidays). The item will need to be returned to us through our returns process, for more details on returns please see our returns policy.

 

 

GIFT VOUCHERS / PROMO CODES

How do I purchase a gift voucher?
 

You can purchase digital gift vouchers here valued between £5 to £100. Your gift voucher can be used by yourself or given as a gift. Once you have selected your amount simply enter your details, add this to your basket and continue to check out as normal. All gift vouchers are sent via email to the contact details provided at checkout so please ensure these are input accurately.

 

How do I use/redeem my gift voucher?
 

When in the basket, enter the unique reference code from your voucher in the gift voucher/promo code box and click apply, this will then deduct the value from your total balance. Once the gift voucher has been redeemed, it cannot be transferred, sold, or cancelled. If you are spending more than the value of the gift voucher, you will need to pay the additional amount in the standard way. If the value is less than the value of the gift voucher, this will be held on your voucher as the remaining balance. The voucher will expire after 12 months from purchase.

 

What is your policy on gift vouchers?
 

Gift vouchers are valid for 12 months from the date of purchase. Gift vouchers are not subject to cancellation and cannot be refunded once purchased. If you do not spend the full amount on the gift voucher within the 12 months validity period, then any remaining value left on the card will be void after this date. Multiple gift vouchers can be used per transaction.

 

What happens if the gift voucher I bought has not been received?
 

We issue our vouchers via email therefore the voucher will be sent almost instantly to the email address supplied at checkout. These emails can sometimes go into your junk/spam folder so please make sure you check this folder if it’s not in your inbox. If you have still not received your voucher, please contact our customer care team and provide them with your web order number, the email address supplied at checkout, full name, and gift voucher amount for further investigation.

 

I have spent my gift voucher but ordered the incorrect item. What happens now?
 

If you need to return an item that you have bought on a gift card, please let us know by contacting a member of our customer care team. We will be able to offer you a one-time coupon code for the amount used against the gift card. This will need to be used in one transaction.

 

 

DELIVERIES

How does your UK delivery service work?

 

Our delivery is as follows:

Order ValueNon-Tracked 1-3 Days Delivery - Mainland UK onlyNext Business Day Delivery - Mainland UK onlyDPD Tracked Delivery Non-mainland UK
Orders under £25£3£5£20
Orders under £50 £5£20
Orders over £50  Free£20

 

Delivery charges will be calculated and applied at the time of checkout - this will vary depending on the appointed courier.

Postcodes outside of the standard UK postcode, islands, highlands and PO BOX addresses are charged at a higher rate, this will be calculated at checkout.

If the delivery date has passed, please contact the customer care team. We will try our best to resolve your issue as quickly as possible and investigate the status and whereabouts of your parcel.

 

Next Day Delivery

 

To qualify for next-day delivery, orders must be placed before 2pm Mon – Thurs (excluding public holidays). Orders placed after 2pm will be delivered the following working day. We do not offer next-day service to postcodes outside of the mainland UK, islands and highlands.

 

Please note during heavy seasonal times and during our product launches, next-day delivery cannot be guaranteed. During these periods we may need to use other couriers for next-day delivery.

 

You will receive notifications via email/SMS on behalf of the appointed courier we use to carry out your delivery. This is where you will be able to check the status of your order through the links provided to receive further delivery updates.

 

DPD’s operational hours of delivery are Monday - Friday 6 am – 10 pm (excluding weekends and public holidays).

 

If for any reason you need to redirect your delivery or change the delivery day, this option is available once your order has been despatched and is with DPD. It will also allow you to track the journey of your parcel and show the status of your order. If you are not available to take this delivery and there is no one to sign for your parcel you will receive a notification to advise that an attempt has been made to deliver;

 

DPD will contact you via email/SMS with various options to either collect your parcel from the nearest DPD pick-up shop or select an alternative delivery date and rearrange the second delivery.

 

If there have been 2 failed delivery attempts, we are within our right to charge for any further attempts to deliver. Alternatively, this may result in the order being returned to us. If we receive the consignment back after the mentioned failed delivery attempts, we reserve the right to deduct a £5 administration charge at the time we will issue your refund.

 

1-3 Days Delivery

 

To qualify for 1-3 days delivery, orders must be placed before 2pm Monday - Thursday (excluding public holidays) and under a total order value of £25. Orders placed after 2pm will be despatched the following working day. We do not offer 1-3 days delivery service to postcodes outside of the mainland UK.

 

Please note during heavy seasonal times and during our product launches, 1-3 days delivery estimate cannot be guaranteed, During these periods we may use other couriers for delivery.

 

As this is a non-tracked service provided by Royal Mail, you will not be notified by SMS or email of tracking information. Royal Mail aims to deliver Monday - Saturday with deliveries made by 3pm in urban areas and 4pm in rural areas.

 

If your order has not arrived within 3 days of despatch, you may be required to wait a further 10 working days before a replacement order will be despatched.

RETURNS & REFUNDS

What is your returns policy in relation to orders shipped within the UK that are incorrect or faulty?
 

We will accept returns if an item is faulty, has arrived incorrect or if the product is unused and packaged in the original packaging within 30 days of purchase. We will arrange the return of this product and we will be liable for the cost of this return. Any items being returned to us must be in their original packaging and in a saleable condition. If they are not in a saleable condition and/or fall outside of the 30-day policy, we reserve the right to not issue a refund. For more information on returns please contact our customer care team. We will be able to provide you with all the relevant information and details on how to return an item to us.

For further information please see our returns page.

 

What If I would like to just return my order?
 

If you have placed your order incorrectly or have changed your mind, the item can still be returned to us within 30 days, but the return must be at your own cost. Please contact us to arrange this. For more information on our returns policy, please contact our customer care team or visit our returns page.

 

How long does it take for my refund to appear in my account?
 

We submit refund requests to your bank or card issuer immediately, you should see the refund as a credit approximately 5 - 10 business days later, depending on the bank. Once a refund is issued it cannot be cancelled. If you do not receive a notification or the expected refund has not appeared within the time frame mentioned, please contact us and we can investigate this further for you.

 

 

PAYMENT

How can I pay for my order? What payment methods do you accept?
 

You can pay for items using Visa, Master Card, Maestro, Amex, PayPal, Apple Pay or Google Pay.

 

When do you charge my account for my order?
 

We will charge your card as soon as your order has been placed; you will then receive an order confirmation containing details of the order. All items ordered remain on our property until we receive full payment from you.

 
Are my details safe when ordering on Target’s website and how do you use my information?
 

Placing an order on our website is perfectly safe, we use your payment information in the following ways:

 

  1. Process payments and issue refunds.
  2. Fraud prevention and detection.
  3. We do not hold your card's security/CVV code. 

 

 

TECH HELP

I seem to be having an issue logging into my account.
 

If you are having a problem accessing your account, please try the following:

 

     Double check the email address you are using corresponds with the account you have created.


    Check the password you are entering is correct. Passwords are case-sensitive.


    If you are unable to remember your password, click on the 'forgotten password' link and this will then ask you to re-enter your email address, you will then receive      a link to reset your password to your email address.


   If you still have issues logging in, please contact our customer care team and we will try our best to resolve this for you.
 

Why am I unable to make a purchase?
 

This could be down to a technical difficulty. If you are shopping in the UK, please contact our customer care team.

You will not be able to place an order online if you are visiting us from outside of the UK. For a list of our approved retailers most suitably located within your country, click here.

 

How do I clear cache and cookies?
 

When you use a browser such as Chrome or Safari it saves cache and cookies. Clearing them fixes certain problems such as page loading or content not formatting correctly on the website. If you need to perform these actions, please read the instructions that suit the device and browser that you are using:

Safari


iPhone and iPad

 

  • Go to settings > Safari > tap clear history and website data.
  • To clear your cookies and keep your history:
  • Go to settings > Safari > advanced > website data > tap remove all website data

Desktop

 

  • Hold down the command key and the comma key at the same time (Command and ,)
  • Go to the privacy tab > click on manage website data
  • Click the Remove all button to remove all stored website data
  • To clear only certain websites:
  • Hold down the command key and the comma key at the same time (Command and ,)
  • Go to the privacy tab > click on manage website data
  • Select the website you would like to remove data from > click the remove data button


Chrome


Android phones

 

  • On your Android phone or tablet, open the Chrome app
  • On the bottom right > tap more
  • Tap settings > general browsing data
  • Scroll down > tap browser settings > clear browsing data
  • Select clear data on the bottom right > delete



iPhone and iPad

 

  • On your iPhone or iPad, open the Chrome app
  • On the top right > tap more
  • Tap history > clear browsing data
  • Make sure there's a checkmark next to "Cookies, site data" and "Cached images and files"
  • Tap Clear browsing data:



Desktop

 

  • On your computer > open Chrome
  • On the top right > click more
  • Click more tools > clear browsing data
  • At the top > choose a time range.
  • To delete everything > select all time.
  • Next to "Cookies and other site data" and "Cached images and files," and check the necessary boxes.
  • Click > clear data


Internet Explorer

 

  • Select tools (via the gear icon) > safety > delete browsing history
  • Select cookies and website data > check box > click delete



Internet Explorer Edge

 

  • Select settings and more > click settings > click privacy, search and services
  • Under clear browsing data for Internet Explorer,> select choose what to clear
  • Choose the types of data you want to clear > click delete


 

COATINGS

Does my barrel guarantee cover coatings?
 

Unfortunately, we are unable to guarantee barrel coatings and only offer a barrel guarantee which is directly related to barrel damage such as breaks. Coatings are all variable in strength and durability, but even the most resilient of coatings can wear through frequent play. There is no time limit to be applied as every individual is different. It can be down to a few contributory factors such as frequency of play, technique and wear and tear.

 

The coating has peeled off my point.
 

We are sorry to hear the coating has come away. Please contact our customer care team and submit an image for review. This will help us assess if the issue is down to general wear and tear or if there is a defect with the coating. Once we have investigated this, we will be able to decide how best to resolve your case. We will aim to do this as quickly as possible.

 

What does the barrel guarantee cover?
 

The barrel guarantee specifically covers significant damage to the barrel that would indicate a fault with the tungsten rather than general wear and tear. Things such as chips that could be caused by grouping over time, broken points, flights and shafts are not covered. Damage caused during repointing or outside of play is also not covered. If you're ever unsure whether your situation is covered, feel free to take some images and get in touch with our customer care team.

 

How do I activate my barrel guarantee?
 

Click here to activate your barrel guarantee. The form will prompt you to enter your full name and email address and the 6-digit product SKU that identifies your product. Once submitted you will receive a confirmation of this and your barrel guarantee will be activated.

 
Where can I find my product code?
 

The product code can be found on the label of the packaging (reverse side of your product box, printed alongside the barcode). The 6-digit code can also be found under the product description on our website. If you're unable to locate your code, please contact us as we can provide this information to you.

 

I have lost/misplaced one of my barrels is it possible to get a replacement for my set?
 

Unfortunately, all our barrels are fully packaged dart sets, our guarantee does not cover a warranty for lost or stolen barrels and it's very rare that just one barrel would be available as a replacement.

 

 

BARREL GUARANTEE

Does my guarantee cover coatings?
 

We are unable to guarantee coatings, the only guarantee we offer is the barrel guarantee which is directly related to barrel damage such as breaks. Coatings are all variable in strength and durability, but even the most resilient of coatings can wear through frequent play. This can be down to the frequency of play, technique and wear and tear.

 

How do I activate my barrel guarantee?
 

You can activate you're barrel guarantee here. This will ask you to enter your full name and email address and the 6-digit product SKU that identifies your product. Once submitted you will receive an email confirmation to confirm your barrel guarantee has been activated!

If your code is not listed, please enter your code manually.

 

Where can I find my product Code/SKU?
 

The product code gives your product its unique identification. This can be found on the label of the packaging, on the reverse side of your Target box and will be printed alongside the barcode .

 

Is there anything that can affect my lifetime barrel guarantee?
 

Our lifetime barrel guarantee covers our barrels in their original and intended design - should you modify your barrel in any way, your guarantee will become void.

Any methods that show tampering or modification of the barrel, point, or any other part of the dart that can affect the durability of the barrel, will be rejected at the discretion of Target.

 

The lifetime barrel guarantee is only available for darts purchased through Target Darts or stockists. Darts purchased second-hand are not eligible for the lifetime barrel guarantee.

 

How do I claim on my lifetime barrel guarantee?

Contact us by email or through the form. You will be requested to send images of your dart(s) that requires repairing and a proof of purchase that includes where and when the dart set was purchase.

 

 

PRODUCT INFORMATION & TUTORIALS

What is the best way to clean my barrels?
 

The safest and most productive way to clean your barrel is with a soft bristle brush and warm soapy water, this will remove any natural oils and dirt remnants that may be on your dart barrels or built up within the actual barrels. We strongly advise not to apply any harmful chemicals or strong solutions to your barrels as this could pose a risk of damage to any coating on the barrel or to the barrel itself. If you were to use these chemicals and cause irreversible damage to your dart, this would not be covered under our lifetime guarantee. Cleaning your barrels every so often has been known to help enhance the grip or revive the grip on your darts.

 

How do I re-point my darts?
 

Looking to re-point your darts? check out this video:

 

REPAIRS

My Points snapped flush within the barrel how can I remove this?
 

We offer a service to remove points that have snapped flush within the barrel with our specialised tooling. We can do this under the provision that the points are from Target and are unmodified, and that the points have been snapped during play with no other alterations to the barrels.

Please contact us and we will provide you with full instructions on how to return your barrels for repair. Please ensure the returns note we provide you with is shipped back with the darts as there will be a full inspection carried out before a decision is made to repair. We would also suggest posting your return using a tracked delivery service and obtaining proof of postage. We are not responsible for any darts sent to us for repair until they arrive with us.

 

My shaft has broken within the barrel; how can I remove this?
 

Target offers an extractor tool that enables you to remove the remaining fragments of the shaft with ease, this can be purchased through our website here.

 
My point snapped whilst I was repointing, is this under guarantee?
 

Unfortunately, consumable products are not covered by a guarantee. If your point breaks during repointing Target cannot be responsible for this, the changing of points will be down to your sole discretion as is the responsibility of repointing. Please feel free to view the video below that demonstrates the best way to repoint your darts:

 

MOD SYSTEM

Does the light come with a Warranty?
 

All Target lighting products are guaranteed for 12 months from the date of purchase. If your light is faulty within this timeframe, please contact us. We may require proof of purchase or an image of the fault to support this.

 

Is a dartboard included in the MOD Hub?
 

A dartboard does not come included with the purchase of the MOD hub. If you already have a dartboard, you can simply fix this to the hub and you’re good to go!

 

Do I need to buy everything MOD for it to work?
 

Although the MOD system has been designed to work as a collective, you will still be able to use your existing Corona Vision Light or Pro Tour Surround with this system.

 

How is the MOD Hub mounted to the wall?
 

We have provided a full instruction leaflet included inside the MOD box that will give you a guide on how to mount this piece of furniture.

 

 

CORONA VISION LIGHTING SYSTEM

How do I assemble my Corona Light?
 

Looking for instructions on how to assemble your light? check out this video:

 

 

My power pack for the Corona is faulty, how do I get a replacement?

All Target lighting products are guaranteed for 12 months from the date of purchase. If your light is faulty within this timeframe, please contact with us. We may require proof of purchase and an image of the fault to support this.

If you fall outside of the 12-month warranty period this part can still be purchased from us directly here for a small cost and this should easily resolve your issue with minimum hassle.

 

My Adaptor is broken on the Corona / Vision 360 how do I get a replacement?

All Target lighting products are guaranteed for 12 months from the date of purchase. If your light is faulty within this timeframe, please get in touch with us. We may require proof of purchase an an image of the fault to support this.

If you fall outside of the 12-month warranty period this part can still be purchased from us directly here for a small cost and this should easily resolve your issue with minimum hassle.

 

My Corona LEDs are discoloured OR sections of the LED strip are not working does this have a warranty?

All Target lighting products are guaranteed for 12 months from the date of purchase. If your light is faulty within this timeframe, please contact us. We may require proof of purchase or an image of the fault to support this.

If you fall outside of the 12 month warranty period this part can still be purchased from us directly here for a small cost and this should easily resolve your issue with minimum hassle.

Please follow the below fitting Instructions for refitting your new LED strip:

·      Peel broken LED strip from the ring.

·      Remove any loose residual adhesive left in the ring.

·      Leave the black tape on the inside of the ring covering the joints in place.

·      Align the cable of the new LED strip with the cut-out in the plastic ring and secure in place.

·      Peel off approximately 10cm of the protective film from the LED strip at the cable end, exposing the adhesive foam.

·      Gently lay the LED strip into the plastic ring applying gentle pressure. Work your way around the ring, peeling off the protective film as you go.

·      The free end of the LED strip should coincide approximately with the cable end when fully laid in.

·      Remove cable from cut-out, lift start of the LED strip and lay the free end of the strip into the ring. Then lay the cable end of the strip on top of the free end of the strip and relocate cable back into plug. You should now be good to go.

 

What's not included in the Corona Vision Lighting System warranty?

Within the 12-month warranty period, replacement LED strip and power adaptor do not extend the length of your warranty.

Purchases of the Corona Power Adaptor and Corona LED Strip (sold separately) do not include a 12-month warranty.

 

 

NEXUS

How do I set up my Nexus?
 

We have dedicated a page to the Nexus here. It includes information on the journey and innovation behind the product as well as set-up and useful video footage.

 

What is the maximum weight limit for soft tips on the Nexus?
 

It is safe to use a barrel weight up to 23g, this would be one of the heaviest weights within the soft tips market and you should not experience any issues using this weight.

 

How is the Nexus mounted to the wall?
 

We have provided a full instruction leaflet included inside the Nexus box that will give you a guide on how to mount this piece of equipment. If you have misplaced this leaflet, you can find it here.

 
Can you output the build in the screen to a bigger screen?
 

The Nexus can cast to a TV using the wifi display feature via a wireless display adapter.

 

To access this setting:

 

  • Press the cog in the top right corner, and then the wifi display.
  • Ensure your wireless display adapter is set up and then on the wifi display screen press the button in the top right-hand corner and select "activate".
  • We are unable to provide any support for wifi display connectivity through other mediums such as Firestick or Roku.

What are the measurements of Nexus?
 

The screen is 7 inches from corner to corner, 6.5 inches wide and 4 inches in height.

 

Are there additional ID cards available so we can have multiple players that can track their stats?
 

The Nexus is currently supplied with at least one ID card. If you do need additional ID cards for whatever reason, please get in touch with us here as we may be able to supply these.

A limitless number of accounts can be used on the same board, it doesn't matter what board you play on as long as your account is logged in and your account ID card is bound to your account.

 

What is the warranty & returns policy for the Nexus?
 

The Nexus comes with a 6-month warranty providing the fault is not due to wear and tear accidents, or misuse. In the unlikely event, a fault does develop within 6 months after purchase above we understand that the returned item may not arrive back in its original packaging however, we will need to obtain proof of purchase.

If the Nexus board is faulty/damaged when received, you should contact us immediately. Goods should be returned in original packaging and in the same condition as when received by you from our warehouse. This must include all relevant Nexus components that were originally supplied.

If the item meets any of the above requirements and displays fault within the 6-month warranty, please contact us directly as we may have the available replacement parts to allow you to carry out a suitable repair rather than inconvenience you with a full return.

Please kindly refer to our returns policy for further information on how to return your item.

 

Will the Nexus have a monthly fee?
 

There are no monthly fees currently attached to the Nexus. After purchasing the product, you will have access to all Nexus' functionality, both online and offline.

 

How will updates on the Nexus work?
 

You won't be able to access the online functionalities of the Nexus without the latest version. If you try to play online, you will receive a message telling you that you need to update.

Simply go into the settings to update the Nexus to the latest version. Updates include bug fixes, new game modes, new graphics etc. Information about each update will be available online.

 

Is the display protected if I was to throw a dart at the Nexus screen?
 

The display is protected if a soft tip was to hit the screen. The DartsReviewChannel posted a video of a dart hitting the screen here

 

My tip has broken in the Nexus - what do I do?
 

Simply push the soft tip through the Nexus using a soft tip extractor tool. Ultimately if you do not have a tool available this can also be done by hand and the soft tips will drop into a small compartment at the back designed to store them.

 

How do I remove them from that compartment?
 

You shouldn't need to remove the soft tips from this compartment, each segment is designed to hold a large number of soft tips. However, should the necessity arise, we will be able to advise you on how to do this if you contact us.

 

How do I reset my password on the Nexus?
 

You will be unable to reset your password on the Nexus itself, but you can reset your password on the Nexus companion app and then the password will be adjusted on the Nexus itself.

 

How do I change the settings?
 

All information on how to change the settings can be viewed in the manual that comes with the Nexus. However, if you do not have this manual to hand you can adjust the settings using the cog in the top right. Be aware that the settings you have available to you will change depending on which screen you're on. For example, if you want to change your game settings to set the double in or out on 501, you'll have to press the cog whilst you're on the first screen after you've selected your game mode. If you require another copy of the manual, these are available here.

 

Are the triple and double segments the same size as a steel dartboard?
 

The board is slightly bigger all-round than a steel tip dart board which means the triple and double segments are slightly bigger.

 

I purchased my Nexus second-hand - I can’t log in?
 

If you have purchased the Nexus from somebody else, the chances are they've already used their ID card so you will not be able to sync your account to the Nexus. You will not be able to use the existing card if it's already synced with another user. Get in touch with us and we can send across a new ID card code for you so you can get set up and online.

 

Why can I not connect my Wi-Fi to the Nexus?
 

If you're unable to connect your Wi-Fi to the Nexus, please try to see if you're able to connect using a Wi-Fi hotspot via your mobile data. If you're able to connect with this but not your Wi-Fi, check the encryption settings for your router as this may be preventing the Nexus from communicating with your device.

Alternatively, it may be that your router is displaying a 5ghz signal or a smart 2.4/5ghz signal. The Nexus can only connect with a direct 2.4ghz signal so you would need to split this up via your router settings.

If you have any questions regarding this, please get in touch with us and we'll do all we can to help.

 

I’ve created an account, but I can’t log in to play online.
 

If you've set up an account using the Nexus companion app but are unable to log in on your board, chances are one of two things are preventing you:

Make sure you have an ID card linked up to your account. You can check whether you have an ID card linked by looking in your Nexus companion app and following the below steps:

 

  • On the home page, select "me" and then "My ID cards". If you see nothing here, check your Nexus packaging to see if you've left your ID card in here.
  • Alternatively, get in touch with us and we'll supply you with another code


Your board may not be uploaded to the latest version. If your board is not running the latest version, you will not be able to play online against other users. Follow the below step to check for an update:

 

  • Press the settings cog and then select update.

 

 

 

 

ARC CABINET & ARC LIGHTING SYSTEM

Can I use the Corona LED light strip in the Arc lighting system?
 

Unfortunately, the Corona LED strip is not compatible with the Arc lighting system

 

What is the electrical power voltage that is used on the Arc lighting system?
 

This product has been tested and operates within the normal standard UK guide of 240 volts. We would not recommend using an alternative power supply or another brand in replacement of this. If you experience any issues or have any concerns please contact our customer service team for further assistance

 

How do I assemble the Arc Cabinet?
 

Full fitting instructions are supplied within the product box. The detailed guide explains how to assemble this product with ease. If you require further help the instruction leaflet also contains a QR code that you can scan, this will take you through to the Target website.

If you have missed anything and would like to see more information about this now then please follow this link.

 

My Arc lighting system has broken, and the lights have stopped working?
 

Unfortunately, we do not have replacement components for this product. If this is within the 12-month warranty, then we will issue you the replacement Arc lighting system free of charge. (Please note this is only applicable if you have purchased this product directly through Target). We would need to determine the reason for the fault before we look at replacing this part. The light components are guaranteed for 12-months; therefore, we may require proof of purchase to support this.

 

Could you please advise how bright your Arc lighting system is?
 

The measurement of lumen output from the LED bulbs = 2040 per pc.

 

Can the Arc lighting system be purchased separately?
 

Yes, the Arc lighting system can be purchased separately. This product was designed to be used with the cabinet set. However, it's also compatible with any other dart cabinet set. Please click here to view the Arc lighting system.

 

Can I use the Arc lighting system on other cabinet sets?
 

This product is flexible and can be paired with other dartboard cabinets. The Arc lighting system comes supplied with an adhesive strip that will allow you to securely fix this onto the top of your cabinet with minimum hassle.

 

How do I fix my Arc lighting system to the cabinet?
 

Full fitting instructions are provided in the product box. The detailed guide explains how to assemble this product with ease. If you require further help the instruction leaflet also has a QR code that you can scan, this will take you through to the Target website.

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What are the measurements of the Arc cabinet?
 

Please find below the external dimensions of our cabinet. If you have any further questions about this please contact our customer service team.

H 51.8cm

W 50Cm

D 6.3cm

 

What is the length of the Arc lighting system cable?
 

182cm excluding Socket

186cm including Socket

 

How much does the Arc cabinet weigh fully assembled?
 

The total weight of the cabinet is 11.5kg

 

What adaptor will be supplied with your Arc cabinet & lighting system?
 

The product includes a universal power adaptor that is designed for global use. We will provide compatible plug attachments that make it possible to connect the power cord to different configurations, to suit your electrical outlet. This product will run off the main power supply.

 

 

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