How do I set up my Nexus?
We have dedicated a page to the Nexus here. It includes information on the journey and innovation behind the product as well as set-up and useful video footage.
What is the maximum weight limit for soft tips on the Nexus?
It is safe to use a barrel weight up to 23g, this would be one of the heaviest weights within the soft tips market and you should not experience any issues using this weight.
How is the Nexus mounted to the wall?
We have provided a full instruction leaflet included inside the Nexus box that will give you a guide on how to mount this piece of equipment. If you have misplaced this leaflet, you can find it here.
Can you output the build in the screen to a bigger screen?
The Nexus can cast to a TV using the wifi display feature via a wireless display adapter.
To access this setting:
- Press the cog in the top right corner, and then the wifi display.
- Ensure your wireless display adapter is set up and then on the wifi display screen press the button in the top right-hand corner and select "activate".
- We are unable to provide any support for wifi display connectivity through other mediums such as Firestick or Roku.
What are the measurements of Nexus?
The screen is 7 inches from corner to corner, 6.5 inches wide and 4 inches in height.
Are there additional ID cards available so we can have multiple players that can track their stats?
The Nexus is currently supplied with at least one ID card. If you do need additional ID cards for whatever reason, please get in touch with us here as we may be able to supply these.
A limitless number of accounts can be used on the same board, it doesn't matter what board you play on as long as your account is logged in and your account ID card is bound to your account.
What is the warranty & returns policy for the Nexus?
The Nexus comes with a 6-month warranty providing the fault is not due to wear and tear accidents, or misuse. In the unlikely event, a fault does develop within 6 months after purchase above we understand that the returned item may not arrive back in its original packaging however, we will need to obtain proof of purchase.
If the Nexus board is faulty/damaged when received, you should contact us immediately. Goods should be returned in original packaging and in the same condition as when received by you from our warehouse. This must include all relevant Nexus components that were originally supplied.
If the item meets any of the above requirements and displays fault within the 6-month warranty, please contact us directly as we may have the available replacement parts to allow you to carry out a suitable repair rather than inconvenience you with a full return.
Please kindly refer to our returns policy for further information on how to return your item.
Will the Nexus have a monthly fee?
There are no monthly fees currently attached to the Nexus. After purchasing the product, you will have access to all Nexus' functionality, both online and offline.
How will updates on the Nexus work?
You won't be able to access the online functionalities of the Nexus without the latest version. If you try to play online, you will receive a message telling you that you need to update.
Simply go into the settings to update the Nexus to the latest version. Updates include bug fixes, new game modes, new graphics etc. Information about each update will be available online.
Is the display protected if I was to throw a dart at the Nexus screen?
The display is protected if a soft tip was to hit the screen. The DartsReviewChannel posted a video of a dart hitting the screen here
My tip has broken in the Nexus - what do I do?
Simply push the soft tip through the Nexus using a soft tip extractor tool. Ultimately if you do not have a tool available this can also be done by hand and the soft tips will drop into a small compartment at the back designed to store them.
How do I remove them from that compartment?
You shouldn't need to remove the soft tips from this compartment, each segment is designed to hold a large number of soft tips. However, should the necessity arise, we will be able to advise you on how to do this if you contact us.
How do I reset my password on the Nexus?
You will be unable to reset your password on the Nexus itself, but you can reset your password on the Nexus companion app and then the password will be adjusted on the Nexus itself.
How do I change the settings?
All information on how to change the settings can be viewed in the manual that comes with the Nexus. However, if you do not have this manual to hand you can adjust the settings using the cog in the top right. Be aware that the settings you have available to you will change depending on which screen you're on. For example, if you want to change your game settings to set the double in or out on 501, you'll have to press the cog whilst you're on the first screen after you've selected your game mode. If you require another copy of the manual, these are available here.
Are the triple and double segments the same size as a steel dartboard?
The board is slightly bigger all-round than a steel tip dart board which means the triple and double segments are slightly bigger.
I purchased my Nexus second-hand - I can’t log in?
If you have purchased the Nexus from somebody else, the chances are they've already used their ID card so you will not be able to sync your account to the Nexus. You will not be able to use the existing card if it's already synced with another user. Get in touch with us and we can send across a new ID card code for you so you can get set up and online.
Why can I not connect my Wi-Fi to the Nexus?
If you're unable to connect your Wi-Fi to the Nexus, please try to see if you're able to connect using a Wi-Fi hotspot via your mobile data. If you're able to connect with this but not your Wi-Fi, check the encryption settings for your router as this may be preventing the Nexus from communicating with your device.
Alternatively, it may be that your router is displaying a 5ghz signal or a smart 2.4/5ghz signal. The Nexus can only connect with a direct 2.4ghz signal so you would need to split this up via your router settings.
If you have any questions regarding this, please get in touch with us and we'll do all we can to help.
I’ve created an account, but I can’t log in to play online.
If you've set up an account using the Nexus companion app but are unable to log in on your board, chances are one of two things are preventing you:
Make sure you have an ID card linked up to your account. You can check whether you have an ID card linked by looking in your Nexus companion app and following the below steps:
- On the home page, select "me" and then "My ID cards". If you see nothing here, check your Nexus packaging to see if you've left your ID card in here.
- Alternatively, get in touch with us and we'll supply you with another code
Your board may not be uploaded to the latest version. If your board is not running the latest version, you will not be able to play online against other users. Follow the below step to check for an update:
- Press the settings cog and then select update.