Frequently Asked Questions

We have several launches throughout the year. Unfortunately, we are unable to disclose any information prior to releasing these products. To be notified of new products, sign up for our newsletter and keep an eye out on our website and social media channels.

The product code gives your product its unique identification. This can be found on the label of the packaging (reverse side of your product box, printed alongside the barcode). The 6-digit code can also be found under the product description on our website. You'll need this code to activate your barrel guarantee.

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If you wish to unsubscribe from our newsletter, please click on the unsubscribe link located at the bottom of an email you have received from us.

If you have weighed your darts after purchase and find that it is outside of the tolerance specified on the leaflet included in your packaging, please contact us. In most cases, we will need the product returned for further inspection to identify any potential scale calibration errors.

We aim to ship our orders in one parcel; however, it is possible that your items may have been shipped as separate parcels. Please check your order confirmation and delivery note to ensure that everything is present inside. If any item is missing, contact our customer care team with your order reference and the product code and quantity that is missing, and we will aim to resolve your issue as quickly as we can.

You can only purchase from the Target website if you are in the UK. If you are having issues placing an order from the UK, please follow our tech help. If you are still having trouble, please contact our customer care team, who will try their best to help you. Unfortunately, we are not able to take orders over the phone and these must be placed through our website.

If you are visiting us from outside of the UK, click here for a list of our approved retailers most suitably located within your country.

If you discover a fault notify us immediately by contacting our customer care team with your order reference, faulty product code, and a description of the issue. We will aim to answer your query within 24 hours (excluding weekends and public holidays) and issue you a replacement item as quickly as possible.

You will not be able to make any changes to your order after the order has been placed and payment has been submitted.

Please contact our customer care team with your order reference number, the incorrect product code, quantity received and what the product should have been. We will aim to get back to you within 24 hours (excluding weekends and public holidays). The item will need to be returned to us through our returns process, for more details on returns please see our returns policy.

You can purchase gift vouchers here. Your gift voucher can be used by yourself or given as a gift. There will be a selection of different gift values to choose from. Once you have selected your amount simply enter your details and submit this to your basket. This is a digital gift voucher and can then be redeemed before checkout. All vouchers are emailed to the contact details you enter at checkout.

When in the basket, enter the unique reference code from your voucher in the gift voucher/promo code box and click apply, this will then deduct the value from your total balance. Once the gift voucher has been redeemed, it cannot be transferred, sold, or cancelled. If you are spending more than the value of the gift voucher, you will need to pay the additional amount in the standard way. If the value is less than the value of the gift voucher, this will be held on your voucher as the remaining balance. The voucher will expire after 12 months from purchase.

Gift vouchers are valid for 12 months from the date of purchase. Gift vouchers are not subject to cancellation and cannot be refunded once purchased. If you do not spend the full amount on the gift voucher within the 12 months validity period, then any remaining value left on the card will be void after this date. Multiple gift vouchers can be used per transaction.

We issue our vouchers via email therefore the voucher will be sent almost instantly to the email address supplied at checkout. Please check your spam box on your email. If you have still not received your voucher, please contact our customer care team and provide them with your web order number, the email address supplied at checkout, full name, and gift voucher amount.

If you need to return an item that you have bought on a gift card, please let us know by contacting a member of our customer care team. We will be able to offer you a one-time coupon code for the amount used against the gift card. This will need to be used in one transaction.

Please be aware that DPD are currently experiencing slightly longer delivery timescales and therefore we cannot guarantee next day delivery.

Next Day Delivery - DPD

Orders under £20 - £5

Orders over £20 - £5

Orders over £50 - Free

Standard Delivery 1-3 Working Day - (Royal Mail)

Orders under £20 - £2

Orders over £20 - £3

Orders over £30 - £5 upgraded to next day

Orders over £50 - Not available

We do not offer an Express Delivery.

Delivery charges will be calculated and applied at the time of checkout - this will vary depending on the appointed courier

Postcodes outside of the standard UK postcode, islands, highlands and PO BOX addresses are excluded.

If the delivery date has passed, please contact the customer care team. We will try our best to resolve your issue as quickly as possible and investigate the status and whereabouts of your parcel.

To qualify for next day delivery, orders must be placed before 1 pm Mon - Thurs (excluding public holidays). Orders placed after 1 pm will be delivered the following working day. We do not offer a next day service to postcodes outside of mainland UK, islands and highlands.

Please note during heavy seasonal times and during our product launches, next day delivery cannot be guaranteed. During these periods we may need to use other couriers for next day delivery.

You will receive notifications via email/SMS on behalf of the appointed courier we use to carry out your delivery. This is where you will be able to check the status of your order through the links provided to receive further delivery updates.

DPD's operational hours of delivery are Monday - Friday 6 am - 10 pm (excluding weekends and public holidays).

If for any reason you need to redirect your delivery or change the delivery day, this option is available once your order has been despatched and is with DPD. It will also allow you to track the journey of your parcel and show the status of your order. If you are not available to take this delivery and there is no one to sign for your parcel you will receive a notification to advise that an attempt has been made to deliver. DPD will contact you via email/SMS with various options to either collect your parcel from the nearest DPD pick-up shop or select an alternative delivery date and rearrange the second delivery.

If there have been 2 failed delivery attempts, we are within our right to charge for any further attempts to deliver. Alternatively, this may result in the order being returned to us. If we receive the consignment back after the mentioned failed delivery attempts, we reserve the right to deduct a £5 administration charge at the time we will issue your refund.

Delivered in 1-3 working days (excluding Sundays and public holidays), orders placed before 1pm will be despatched the same day, orders placed after 1pm will be despatched the following working day.

Standard delivery is untracked and delivered via Royal mail.

Please note during heavy seasonal times and during our product launches deliveries may be delayed.

Royal Mail's operational hours of delivery are Monday - Saturday 8am - 4pm (excluding Sunday's and public holidays).

There are no further options to change the delivery address once this item is with Royal Mail.

If you are not available to receive the delivery, a card will be left to notify you that a delivery attempt has been made. This card will contain details of where to collect your item from if your parcel has been taken back to your local sorting office.

If your parcel is not collected and results in being returned to us, we reserve the right to deduct a £5 administration charge at the time we will issue your refund.

We will accept returns if an item is faulty or has arrived incorrect within 30 days of purchase. We will arrange the return of this product and we will be liable for the cost of this return. Any items being returned to us must be in their original packaging and in a saleable condition. If they are not in a saleable condition and/or fall outside of the 30-day policy, we reserve the right to not issue a refund. For more information on returns please contact our customer care team. We will be able to provide you with all the relevant information and details on how to return an item to us.

For further information please see our returns page.

If you have placed your order incorrectly or have changed your mind, the item can still be returned to us within 30 days, but the return must be at your own cost. Please contact us to arrange this. For more information on returns please contact our customer care team or visit our returns page.

We submit refund requests to your bank or card issuer immediately, you should see the refund as a credit approximately 5 - 10 business days later, depending on the bank. Once a refund is issued it cannot be cancelled. If you do not receive a notification or the expected refund has not appeared within the time frame mentioned, please contact us and we can investigate this further for you.

You can pay for items using Visa, Master Card, Maestro, Amex or PayPal.

We will charge your card as soon as your order has been placed; you will then receive an order confirmation containing details of the order. All items ordered remain our property until we receive full payment from you.

Placing an order on our website is perfectly safe, we use your payment information in the following ways:

• Process payments and issue refunds.
• Fraud prevention and detection.
• We do not hold your cards security/CVV code.

If you are having a problem accessing your account, please try the following:

• Double check the email address you are using corresponds with the account you have created.
• Check the password you are entering is correct. Passwords are case sensitive.
• If you are unable to remember your password, click on `forgotten password' link and this will then ask you to re-enter your email address, you will then receive a link to reset your password to your email address.
• If you still have issues logging in, please contact our customer care team and we will try out best to resolve this for you.

This could be down to a technical difficulty. If you are shopping in the UK, please contact our customer care team.

You will not be able to place an order online if you are visiting us from outside of the UK. For a list of our approved retailers most suitably located within your country, click here.

When you use a browser such as Chrome or Safari it saves cache and cookies. Clearing them fixes certain problems such as page loading or content not formatting correctly on the website. If you need to perform these actions, please read the instructions that suit the device and browser that you are using:

Safari

iPhone and iPad

• Go to settings > Safari > tap clear history and website data.
• To clear your cookies and keep your history:
• Go to settings > Safari > advanced > website data > tap remove all website data

Desktop

• Hold down the command key and the comma key at the same time (Command and ,)
• Go to the privacy tab > click on manage website data
• Click the remove all button to remove all stored website data
• To clear only certain websites:
• Hold down the command key and the comma key at the same time (Command and ,)
• Go to the privacy tab > click on manage website data
• Select the website you would like to remove data from > click the remove data button

Chrome

Android phones

• On your Android phone or tablet, open the Chrome app
• On the bottom right > tap more
• Tap settings > general browsing data
• Scroll down > tap browser settings > clear browsing data
• Select clear data on the bottom right > delete

iPhone and iPad

• On your iPhone or iPad, open the Chrome app
• On the top right > tap more
• Tap history > clear browsing data
• Make sure there's a check mark next to "Cookies, site data" and "Cached images and files"

Tap clear browsing data:

Desktop

• On your computer > open Chrome
• On the top right > click more
• Click more tools > clear browsing data
• At the top > choose a time range.
• To delete everything > select all time.
• Next to "Cookies and other site data" and "Cached images and files," and check the necessary boxes.
• Click > clear data

Internet Explorer

• Select tools (via the gear icon) > safety > delete browsing history
• Select cookies and website data > check box > click delete
• Internet Explorer Edge
• Select settings and more > click settings > click privacy, search and services
• Under clear browsing data for Internet Explorer > select choose what to clear
• Choose the types of data you want to clear > click delete

Unfortunately, we are unable to guarantee barrel coatings, we only offer barrel guarantee which is directly related to barrel damage such as breaks. Coatings are all variable in strength and durability, but even the most resilient of coatings can wear through frequent play. There is no time limit to be applied as every individual is different. It can be down to a few contributory factors such as frequency of play, technique and wear and tear.

We are sorry to hear the coating has come away. Please contact our customer care team and submit an image for review. This will help us assess if the issue is down to general wear and tear or if there is a defect with the coating. Once we have investigated this, we will be able to decide how best to resolve your case. We will aim to do this as quickly as possible.

The barrel guarantee specifically covers significant damage to the barrel that would indicate a fault with the tungsten rather than general wear and tear. Things such as chips that could be caused by grouping over time, broken points, flights and shafts are not covered. Damage caused during repointing or outside of play is also not covered. If you're ever unsure whether your situation is covered, feel free to take some images and get in touch with our customer care team.

Click here to activate your barrel guarantee. The form will prompt you to enter your full name and email address and the 6-digit product SKU that identifies your product. Once submitted you will receive a confirmation of this, and your barrel guarantee will be activated.

The product code can be found on the label of the packaging (reverse side of your product box, printed alongside the barcode). The 6-digit code can also be found under the product description on our website. If you're unable to locate your code, please contact us as we can provide this information to you.

Unfortunately, all our barrels are fully packaged dart sets, our guarantee does not cover warranty to lost or stolen barrels and it's very rare that just one barrel would be available as a replacement.

I am afraid that under Target company policy we are unable to guarantee coatings, the only guarantee we offer is the barrel guarantee which is directly related to barrel damage such as breaks. Coatings are all variable in strength and durability, but even the most resilient of coatings can wear through frequent play. I am afraid there is no time limit to be applied every individual is different. It can be down to a few contributory factors such as frequency of play, technique and good old fashioned wear and tear.

We have made it nice and easy to activate your guarantee. You can do this directly through the Target website on the Home page. Click this link and it will prompt you to enter your full name and email address and the 6 digit product SKU that identifies your product. Once submitted you will receive a confirmation of this and your barrel guarantee has now been activated!

If your code is not listed, you can always enter your code manually.

The product code gives your product its unique identification. This can generally be found on the label of the packaging, on the reverse side of your Target box and will be printed alongside the barcode and the product description. The code is always a 6 digit number.

This code can be used to activate your barrel guarantee.

The safest and most productive suggestion when it comes to cleaning barrels would be with a soft bristle brush and warm soapy water, this will remove any natural oils, dirt remnants that may be on your dart barrels or built up within the actual barrels. We strongly advise that you do not apply or use any harmful chemicals or strong solutions on your barrels This could pose a risk of an unknown reaction and may cause damage to any coating on the barrel or to the barrel itself. If you were to use these chemicals and cause irreversible damage to your dart, this would not be covered under our lifetime guarantee. Cleaning your barrels every so often has been known to help enhance the grip or revive the grip on your darts.

Looking to re-point your darts? check out this video:

We offer a service to remove points that have snapped flush with the barrel with our specialised tooling. We can do this under the provision that the points are from Target, and that the points have been snapped during play with no other alterations to the barrels.

Please contact us with full instructions on how to return your barrels for repair. Please ensure the returns note we provide you with is shipped back with the darts as there will be a full inspection carried out before a decision is made to repair. We would also suggest posting your return using a tracked delivery service and obtaining proof of postage. We are not responsible for any darts sent to us for repair until they arrive with us.

Due to COVID-19 we are unable to guarantee a timeframe for your repair but will work to get it completed as soon as possible.

Target offers an extractor tool that enables you to remove the remaining fragments of the shaft with ease, this can be purchased through our website here.

Unfortunately, consumable products are not covered by a guarantee. If your point breaks during repointing Target cannot be responsible for this, the changing of points will be down to your sole discretion as is the responsibility of repointing. Please feel free to view the video below that demonstrates the best way to repoint your darts:

We are sorry to hear your barrel has broken, if this is due to a fault with the tungsten this should be covered under the lifetime barrel guarantee. Please get in touch with our customer care team with images of your broken barrel and the unique product code number found on the packaging. This will allow us to make a positive identification of the product from our range as well as assess your break.

Please ensure you activate your lifetime barrel guarantee here.

Dart accessories are classed as consumable items and are not covered or guaranteed. Consumable products can snap, split and bend through generic play and is entirely possible within the game of darts, even for the most professional dart player. If your issue is not as straightforward or directly related to wear and tear, we may require further information and images to investigate and resolve your enquiry. If this is the case, please contact our customer care team.

Consumable items are available from Target and can be purchased on our website, visit our accessories page to purchase your replacements.

Most repointing tools do wear over time, but this will depend on how often the tool is being used, the volume of repointing, and user technique. Like anything over time, these parts will wear, and they may require replacing, most of these spare parts are now available for these machines. These are available here, if you're not sure which section of your repointing tool needs replacing, please contact the customer care team.

Looking for instructions on how to assemble your light? check out this video:

All Target lighting products are guaranteed for 12 months from the date of purchase. If your light is faulty within this timeframe, please contact with us. We may require proof of purchase or an image of the fault to support this.

If you fall outside of the 12-month warranty period this part can still be purchased from us directly here for a small cost and this should easily resolve your issue with minimum hassle.

All Target lighting products are guaranteed for 12 months from the date of purchase. If your light is faulty within this timeframe, please get in touch with us. We may require proof of purchase or an image of the fault to support this.

If you fall outside of the 12-month warranty period this part can still be purchased from us directly here for a small cost and this should easily resolve your issue with minimum hassle.

All Target lighting products are guaranteed for 12 months from the date of purchase. If your light is faulty within this timeframe, please contact us. We may require proof of purchase or an image of the fault to support this.

If you fall outside of the 12 month warranty period this part can still be purchased from us directly here for a small cost and this should easily resolve your issue with minimum hassle.

Please follow the below fitting Instructions for refitting your new LED strip:

• Peel broken LED strip from the ring.
• Remove any loose residual adhesive left in the ring.
• Leave the black tape on the inside of the ring covering the joints in place.
• Align the cable of the new LED strip with the cut-out in the plastic ring and secure in place.
• Peel off approximately 10cm of the protective film from the LED strip at the cable end, exposing the adhesive foam.
• Gently lay the LED strip into the plastic ring applying gentle pressure. Work your way around the ring, peeling off the protective film as you go.
• The free end of the LED strip should coincide approximately with the cable end when fully laid in.
• Remove cable from cut-out, lift start of the LED strip and lay the free end of the strip into the ring. Then lay the cable end of the strip on top of the free end of the strip and relocate cable back into plug. You should now be good to go.

We have dedicated a page to the Nexus here. It includes information on the journey and innovation behind the product as well as set up and useful video footage.

It is safe to use a barrel weight up to 23g, this would be one of the heaviest weights within the soft tips market and you should not experience any issues using this weight.

We have provided a full instruction leaflet included inside the Nexus box that will give you a guide on how to mount this piece of equipment. If you have misplaced this leaflet, you can find it here.

The Nexus can cast to a TV using the wifi display feature via a wireless display adapter.

To access this setting:

• Press the cog in the top right corner, and then wifi display.
• Ensure your wireless display adapter is set-up and then on the wifi display screen press the button in the top right-hand corner and select "activate".
• We are unable to provide any support for wifi display connectivity through other mediums such as Firestick or Roku.

The screen is 7 inches from corner to corner, 6.5 inches wide and 4 inches in height.

The Nexus is currently supplied with at least one ID card. If you do need additional ID cards for whatever reason, please get in touch with us here as we may be able to supply these.

A limitless number of accounts can be used on the same board, it doesn't matter what board you play on as long as your account is logged in and your account ID card is bound to your account.

The Nexus comes with a 6-month warranty providing the fault is not due to wear and tear accidents, or misuse. In the unlikely event, a fault does develop within 6 months after purchase above we understand that the returned item may not arrive back in its original packaging however, we will need to obtain proof of purchase.

If the Nexus board is faulty/damaged when received, you should contact us immediately. Goods should be returned in original packaging and in the same condition as when received by you from our warehouse. This must include all relevant Nexus components that were originally supplied.

If the item meets any of the above requirements and displays fault within the 6-month warranty, please contact us directly as we may have the available replacements parts to allow you to carry out a suitable repair rather than inconvenience you with a full return.

Please kindly refer to our returns policy for further information on how to return your item.

There are no monthly fees currently attached to the Nexus. After purchasing the product, you will have access to all the Nexus' functionality, both online and offline.

You won't be able to access the online functionalities of the Nexus without the latest version. If you try to play online, you will receive a message telling you that you need to update.

Simply go into the settings to update the Nexus to the latest version. Updates include bug fixes, new game modes, new graphics etc. Information about each update will be available online.

The display is protected if a soft tip was to hit the screen. The DartsReviewChannel posted a video of a dart hitting the screen here

Simply push the soft tip through the Nexus using a soft tip extractor tool. Ultimately if you do not have a tool available this can also be done by hand and the soft tips will drop into a small compartment at the back designed to store them.

You shouldn't need to remove the soft tips from this compartment, each segment is designed to hold a large number of soft tips. However, should the necessity arise, we will be able to advise you on how to do this if you contact us.

You will be unable reset your password on the Nexus itself, but you can reset your password on the Nexus companion app and then the password will be adjusted on the Nexus itself.

All information on how to change the settings can be viewed in the manual that comes with the Nexus. However, if you do not have this manual to hand you can adjust the settings using the cog in the top right. Be aware that the settings you have available to you will change depending on which screen you're on. For example, if you want to change your game settings to set the double in or out on 501, you'll have to press the cog whilst you're on the first screen after you've selected your game mode. If you require another copy of the manual, these are available here.

The board is slightly bigger all-round than a steel tip dart board which means the triple and double segments are slightly bigger.

If you have purchased the Nexus from somebody else, chances are they've already used their ID card so you will not be able to sync your account to the Nexus. You will not be able to use the existing card if it's already synced with another user. Get in touch with us and we can send across a new ID card code for you so you can get set up and online.

If you're unable to connect your wifi to the Nexus, please try to see if you're able to connect using a wifi hotspot via your mobile data. If you're able to connect with this but not your wifi, check the encryption settings for your router as this may be preventing the Nexus from communicating with your device.

Alternatively, it may be that your router is displaying a 5ghz signal, or a smart 2.4/5ghz signal. The Nexus can only connect with a direct 2.4ghz signal so you would need to split this up via your router settings.

If you have any questions regarding this, please get in touch with us and we'll do all we can to help.

If you've set up an account using the Nexus companion app but are unable to log in on your board, chances are one of two things are preventing you:

Make sure you have an ID card linked up to your account. You can check whether you have an ID card linked by looking in your Nexus companion app and following the below steps:

• On the home page, select "me" and then "My ID cards". If you see nothing here, check your Nexus packaging to see if you've left your ID card in here.
• Alternatively, get in touch with us and we'll supply you with another code

Your board may not be uploaded to the latest version. If your board is not running the latest version, you will not be able to play online against other users. Follow the below step to check for an update:

• Press the settings cog and then select update.

Can I use the Corona LED light strip in the Arc lighting system?

Unfortunately, the Corona LED strip is not compatible with the Arc lighting system.

What is the electrical power voltage that is used on the Arc lighting system?

This product has been tested and operates within the normal standard UK guide of 240 volts. We would not recommend using an alternative power supply or another brand in replacement of this. If you experience any issues or have any concerns please contact our customer service team for further assistance.

How do I assemble the Arc Cabinet?

Full fitting instructions are supplied within the product box. The detailed guide explains how to assemble this product with ease. If you require further help the instruction leaflet also contains a QR code that you can scan, this will take you through to the Target website.

If you have missed anything and would like to see more information about this now then please follow this link.

My Arc lighting system has broken, the lights have stopped working?

Unfortunately, we do not have replacement components for this product. If this is within the 12-month warranty then we will issue you the replacement Arc lighting system free of charge. (Please note this is only applicable if you have purchased this product directly through Target). We would need to determine the reason for the fault before we look at replacing this part. The light components are guaranteed for 12-months, therefore we may require proof of purchase to support this.

Could you please advise how bright your Arc lighting system is?

The measurement of lumen output from the LED bulbs = 2040 per pc.

Can the Arc lighting system be purchased separately?

Yes, the Arc lighting system can be purchased separately. This product was designed to be used with the cabinet set. However, it's also compatible with any other dart cabinet set. Please click here to view the Arc lighting system.

Can I use the Arc lighting system on other cabinet sets?

This product is flexible and can be paired with other dartboard cabinets. The Arc lighting system comes supplied with an adhesive strip that will allow you to securely fix this onto the top of your cabinet with minimum hassle.

How do I fix my Arc lighting system to the cabinet?

Full fitting instructions are provided in the product box. The detailed guide explains how to assemble this product with ease. If you require further help the instruction leaflet also has a QR code that you can scan, this will take you through to the Target website.

If you have missed anything and would like to see more information about this now then please follow this link.

What are the measurements of the Arc cabinet?

Please find below the external dimensions of our cabinet. If you have any further questions about this please contact our customer service team.

H 51.8cm

W 50Cm

D 6.3cm

What is the length of the Arc lighting system cable?

182cm excluding Socket

186cm including Socket

How much does the Arc cabinet weigh fully assembled?

The total weight of the cabinet 11.5kg.

What adaptor will be supplied with your Arc cabinet & lighting system?

The product includes a universal power adaptor that is designed for global use. We will provide compatible plug attachments that make it possible to connect the power cord to different configurations, to suit your electrical outlet. This product will run off the main power supply.