DELIVERY & RETURNS

What are the delivery times?

Royal Mail Mainland UK - We offer Tracked and Signed for next day delivery arriving Monday to Saturday (excluding public holidays).

Royal Mail Non-Mainland UK - We offer Tracked and Signed for Delivery estimated arrival within 72 hours arriving Monday to Saturday (excluding public holidays).

DHL - For heavy and large items, we will use DHL Tracked and Signed for next day delivery service at no additional cost arriving Monday to Friday (excluding public holidays).

When do you despatch orders?

Royal Mail

Monday - Friday before 2pm are despatched the same day.

Saturday before 12pm are despatched the same day.

Orders placed after 12pm on Saturday are despatched the following Monday (excluding public holidays).

DHL

Monday - Friday before 2pm are despatched the same day.

Orders placed after 2pm on Friday are despatched the following Monday (excluding public holidays).

How much is the cost of delivery?

For heavy and large items, we will use DHL:

Heavy and Large Items

Heavy and large items include, but not limited to, Dartboards, Cabinets, Corona Light, Omni, and Furniture items.

What if I'm not home when my order arrives?

Royal Mail and DHL will leave a card and attempt to deliver the next eligible day for delivery.

My order hasn't arrived yet?

If the delivery date has passed, please contact the customer care team. We will try our best to resolve your issue as quickly as possible and investigate the status and whereabouts of your order.

If your order has not arrived within 3 days of despatch, you may be required to wait a further 10 working days before a replacement order will be despatched.

We will endeavour to deliver within the estimated timeframe, however, during busier periods, extreme weather conditions, or product launch events, deliveries may take slightly longer. We will always try our best to keep any temporary changes that impact deliveries to the minimum and always strive to provide the best delivery service possible.

I've pre-ordered, what happens next?

We will endeavour to despatch on the date noted when you initially pre-ordered. If that date changes, we will try to let you know as soon as possible.

If your order contains non-pre-orderable items, we will part-ship your order so you receive your non-pre-orderable items within our standard delivery times.

Returns Policy

To request a return please contact us. We do not accept exchanges on any products.

You must contact us within 30 days of receiving the item you wish to return. We only accept returns from orders that have been bought on our website.

If an item is faulty or incorrect, we will arrange the return of this product and we will be liable for the cost of this return.

If you have placed the order incorrectly or have changed your mind, the item can still be returned to us within 30 days, but the return must be at your own cost. Please contact us to arrange this.

Any items being returned to us must be in their original packaging and in a saleable condition. If they are not in a saleable condition and/or fall outside of the 30-day policy, then we reserve the right to not refund you. All goods will be subject to a full inspection upon return & before a refund is given.

If you are unsure of the suitability of a dart or are looking to try something new, we recommend only throwing 1 dart to ensure the barrel does not become damaged whilst trialling these. This will ensure your product is still eligible for a return should you decide these are not suitable for you.

Please ensure when you return your item that you include your original delivery note and select a reason for the return. This returns information can be found on the reverse of the delivery document.

All accepted returns will be refunded at the price you purchased your items, this includes sale items or any items on promotion. The refund will not include any delivery charges you have paid.

We cannot accept any liability to damaged/lost/stolen items if you have returned your items with your own independent courier. If you are responsible for the return, we recommend that you obtain proof of postage with any returns.

For more information on returns please contact our customer care team where we will be able to help you further.

Returns Address

Returns must be sent to the below address:

Target Sports Ltd,
Unit 20, Mead Park
River Way, 
Harlow, Essex
CM20 2SE

Returns sent to another Target Sports Ltd address may experience delays.

Refunds

We submit refund requests to your bank or card issuer immediately, you should see the refund as a credit approximately 5 - 10 business days later, depending on the bank. Once a refund is issued it cannot be cancelled. If you do not receive a notification or the expected refund has not appeared within the time frame mentioned, please contact us and we can investigate this further for you.

Warranty & Returns Policy for Target FTR Products

All Target FTR products including the VIRT & Omni are guaranteed for 12-months from the date of purchase when purchased through an approved retailer. If your item is or becomes faulty within this timeframe, please get in touch with us. We will require proof of purchase and will require further information on the issue to investigate this.

Target may request supporting images or videos to support the investigation of this.

Warranty returns must include all components as originally received.

If your Virt or Omni is faulty/damaged when received, you should contact us immediately for a return and replacement. Goods should be returned in original packaging and in the same condition as when received by you from our warehouse. This must include all relevant components that were originally supplied.

Warranty & Returns Policy for Target Lighting Products

All Target lighting products are guaranteed for 12-months from the date of purchase when purchased through an approved retailer. If your light is faulty within this timeframe, please get in touch with us. We will require proof of purchase and an image of the fault to support this.

Replacement Corona LED Strip and Corona Power Adaptor do not extend the Corona Vision Lighting System warranty period.

If your lighting product is faulty/damaged when received, you should contact us immediately. Goods should be returned in original packaging and in the same condition as when received by you from our warehouse. This must include all relevant lighting components that were originally supplied.

If you fall outside of the 12-month warranty period, a replacement Corona Vision power supply can be purchased here and a replacement Corona Vision LED strip can be purchased here and these should easily resolve your issue with minimum hassle. The Corona Vision Power Supply and the Corona Vision LED strip do not include a warranty.