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VIRT INSTRUCTIONS

VIRT ASSEMBLY

MOUNTING THE VIRT

MOUNTING WITH THE MOD

MOUNTING TO THE WALL

CONNECTING TO DARTCOUNTER

STARTING A GAME

FREQUENTLY ASKED QUESTIONS

HOW CAN I GET TECHNICAL SUPPORT?

You can contact our customer services team here or through email at ftr@target-darts.co.uk who can support you further.

 

WHAT DO THE LED LIGHTS MEAN?

  • White LED - Power connected and Virt is starting
  • Magenta LED - Loading the Virt's operating system
  • Blue LED (Solid) - Loading VirtCam Hotspot mode
  • Blue LED (Flashing) - VirtCam Hotspot mode ready
  • Green LED - Wi-Fi connected to the internet and the DartCounter app
  • Yellow LED (Solid) - Wi-Fi connected but no internet
  • Yellow LED (Flashing) - Wi-Fi connected with internet but no DartCounter app connection

 

WHY IS THE VIRTCAM NOT CONNECTING TO THE INTERNET?

During Wi-Fi set-up, ensure your mobile device has internet access and the internet speed is over 30 Mbps.

 

SHOULD I USE 2.4GHz OR 5GHz WI-FI?

The VirtCam can support both 2.4GHz and 5GHz Wi-Fi connections.

 

We recommend choosing the connection with the strongest wi-fi connection.

 

WHAT IS MY INTERNET SPEED?

You can use a tool such as Fast.com or Speedtest by Ookla (Other tools available) to measure your internet speed.

 

The required minimum internet speed is 30Mbps.

 

CAN I USE A WI-FI EXTENDER WITH THE VIRT?

Yes, you can use a Wi-Fi extender with the VirtCam.

 

CAN I USE 4G/5G?

No, the VirtCam must be connected to a Wi-Fi connection to stream.

 

HOW CAN I CHANGE MY WI-FI CREDENTIALS?

In order to change the wi-fi credentials, you will need to reset the VirtCam and add the VirtCam to DartCounter.

 

Resetting the VirtCam:

    1. Hold down the VirtCam power button for 10 seconds.

    2. Let go of the button and the VirtCam will restart.

    3. Once ready to connect to a Wi-Fi connection, the LED will flash Blue.

 

Add new Wi-Fi credentials:

    1. Open the DartCounter app

    2. Go to the 'Smart Devices' page

    3. On the 'Target VirtCam', tap the > icon

    4. Tap again to remove device and press confirm

    5. Go to the 'Smart Devices' page if not on the page

    6. Tap the + icon in the top-right to add a new device

    7. Select the Target VirtCam

    8. Follow the on-screen instructions

 

HOW CAN I USE DESKTOP WITH THE VIRTCAM?

The initial set up of the VirtCam must be completed through the DartCounter app on mobile or tablet. Once complete the VirtCam will be possible to be used on Desktop.

 

Follow the guide below to use the VirtCam with desktop:

  1. Log in to DartCounter app on a compatible mobile or tablet.
  2. Set up the VirtCam (Follow on-screen instructions).
  3. Whilst logged in to DartCounter on mobile or tablet, also log in on the DartCounter website.
  4. Set up a new game with the VirtCam selected on mobile or tablet.
  5. The game will now be visible on desktop and the VirtCam can now be used with desktop.

 

A future release of DartCounter will allow you to connect direct through desktop without mobile or tablet.

 

WHAT IS THE MINIMUM CEILING HEIGHT?

The minimum ceiling height for installing the VirtCam is 220cm / 2.2m.

 

WHY DOES THE VIRT NOT COME WITH A PLUG?

We include a USB cable with the VirtCam. However, Target Darts are moving towards the removal of charger plugs to help address the growing e-waste problem and unnecessary duplication of these items.

 

If you require a power adapter, the VirtCam requires a power supply of 5V/2A.

 

WHY IS MY CAMERA FEED BLUE?

Both cameras include a protective film over the lenses to protect them during transit. Ensure you remove these from both the front and rear camera before your first game.

 

WHY CAN'T I SEE MY CAMERA STREAM IN-PLAY?

During play, you will only be able to see your opponent's stream.

 

If you need to check your camera stream, click the camera icon in the bottom-left of the screen.

 

CAN I THE VIRTCAM BE CONNECTED TO MULTIPLE DARTCOUNTER ACCOUNTS?

Yes, you can set up the VirtCam to be connected to multiple DartCounter accounts. However, the VirtCam would not be able to be used locally with the VirtCam.

 

WHY SHOULD I TURN OFF VIRTCAM AFTER USE?

We recommend turning off your VirtCam after your last game as DartCounter will release over the air updates to the Virt that are applied during the start-up of the VirtCam.

 

You can do this through the on/off button or turning off power to the VirtCam.

 

HOW DO I TURN OFF SPECTATOR MODE IN THE DARTCOUNTER APP?

By default, spectators can join your online darts match and view both your scores and VirtCam stream. If you want to block spectators from viewing your VirtCam stream, follow the guide below:

 

  1. Add your game to the Global Lobby
  2. Connect your VirtCam using the + in the top-right corner
  3. Select your VirtCam
  4. Toggle "Disabled your player camera for spectators"

 

Note - This prevents spectators from viewing your VirtCam stream but they will still be able to see your score(s).

 

HOW DO I GET REPLACEMENT PARTS?

Currently we do not hold replacement parts. We recommend contacting our customer services team here or through email at ftr@target-darts.co.uk with your proof of purchase along with your enquiry who can support you further.

 

CAN I GET A NEW COPY OF THE MANUAL?

You can download a copy of the VirtCam user manual here.

 

WHAT IS THE WARRANTY PERIOD?

The VirtCam comes with 12-months warranty.

 

To submit a warranty claim, contact our customer services team here or through email at ftr@target-darts.co.uk with your proof of purchase who can support you further.

 

This limited warranty applies only to the original purchaser of the VirtCam that was purchased from an authorised retailer or sales channel.

 

DO I NEED TO REGISTER FOR MY 12 MONTH WARRANTY?

No. There is no requirement to register for your warranty to be in effect. Proof of purchase is enough to make a claim during your warranty period.

 

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