DELIVERIES

UK DELIVERY SERVICE

We offer 2 delivery methods - DPD and Royal Mail.

Delivery within 1-3 working days from the moment the order is submitted. Orders for Next Day Delivery must be placed before 1pm to qualify. Orders placed after 1pm will be delivered the following working day. Please see the Delivery section of our FAQ for more information in relation to tracking your orders and other questions directly related to deliveries

There are various options available for delivery, those options will be displayed at the time of checkout and you will have the choice to track your parcel if you so wish.

We use two couriers to carry out our Target deliveries, DPD and Royal Mail. You will receive notifications via SMS /Email on behalf of the appointed courier, where you will be able to check the status of your order through those links provided to receive further delivery updates.

DPDs Operational hours of delivery Monday - Friday 06:00 - 22:00 (Excluding Public Holidays).

If for any reason you need to redirect your delivery or change the delivery day, this option is available once your order has been despatched and is with the DPD courier.

It will also allow you to track the journey of your parcel and show the status of your order.

If you are not available to take this delivery and there is no one to sign for your parcel you will receive notification to advise that an attempt has been made to deliver. DPD will contact you via email/SMS with various options to either collect your parcel from the nearest DPD pick up shop or you can select an alternative delivery date and rearrange the second delivery.

If however there has been 2 failed delivery attempts we are within our right to charge for any further attempts to deliver. Alternatively, this may result in the order being returned to Target HQ. If we receive the consignment back after the mentioned failed delivery attempts we reserve the right to deduct a £5 administration charge at the time we will issue your refund.

Post Office operational hours of delivery - Monday - Friday 8am - 16:00.

There are no further options to change the delivery address once this item is with Royal mail, tracking details will be provided so you be able to track your parcel.

If you are not available to take delivery we will leave you a card to notify you we have attempted this, and it will have all the details of where to collect this from your local sorting office.

If your parcel is not collected and results in being returned back to Target HQ we reserve the right to deduct a £5 administration charge at the time we will issue your refund.

We do not offer an Express Delivery.

*Delivery charges will be calculated and applied at time of checkout - this will vary depending on the appointed courier*.

Postcodes outside of the standard UK postcode will be excluded we do not offer shipping outside of Mainland UK.

*PO BOX addresses are excluded in the UK*

What should I do if my order has not arrived?

If the delivery date has passed then please contact the customer care team so that we can resolve your issue as quick as possible and investigate the status and whereabouts of your parcel.

returns and refunds

What is Targets return policy in relation to orders shipped within the UK that are incorrect or faulty?

We will we accept returns back if an item is faulty, incorrect within a 30 days of receiving the item. If a product is returned because it has been shipped incorrectly or the product is faulty then we will arrange the return of this product and we will be liable for the cost of this return. Any Items being returned to us must be in its original packaging and in a suitable condition of sale. If they are not in a suitable condition and/or fall outside of the 30-day policy then we reserve the right to not refund. For more information on returns please contact our customer care team at [email protected] We will be able to provide you with all the relevant information and details on how to return an item to us. Please ensure that when you return your item that you include your original delivery note and we also ask that you select a reason for the return. This returns information can be found on the reverse of the delivery document.

If you have placed the order incorrectly then the item can still be returned to us within the 30 days but the return must be at your own cost. Any Items being returned to Target must be returned in its original packaging and in a suitable condition of sale. If they are not in a suitable condition and fall outside of the 30 day policy then we do reserve the right not to issue a refund. All accepted returns will be refunded at the price you purchased your items at, this also includes sale items. For more information on returns please contact our customer care team. We will be able to provide you with all the relevant information and details on how to return an item to us. Please ensure that when you return your item that you include your original delivery note and we also ask that you select a reason for the return. This returns information can be found on the reverse of the delivery document.

Please be mindful that if you are responsible for returning the goods and have used an alternative method of delivery outside of our returns guide, then you are solely responsible for them until they reach our warehouse, please ensure the items are well packed and so there is a minimal chance they could get damaged. All goods will be subject to a full inspection upon return & before a refund is given.

We cannot accept any liability to damaged/lost/stolen items if you have returned your items with your own independent courier. If you are responsible for the return we recommend that you obtain/provide proof of purchase with any returns. Remember, we do offer our own returns service so please check out our delivery & returns page for further details ( insert links to related pages). •Target cannot accept exchanges on any products.

What is the warranty & returns policy for the Nexus?

In the case of Nexus, we will assume responsibility for faulty products notified back to us through the normal returns channels within 6 months of you receiving the goods provided the fault does not appear to

be due solely to wear & tear, accident or misuse. In the unlikely event, a fault does develop within the above time period stated we understand that the returned item may not arrive back in the original packaging

but we will still need to establish proof of purchase.

"If it's the case of Nexus boards being identified as faulty/damaged prior to being sold to you, you should contact us immediately through the same returns channels. Goods should be returned in original product

packaging and in the same condition as when received by you from our warehouse. This must include all relevant Nexus components that were originally supplied".

If the item meets any of the above requirements and displays fault within the 6-month warranty, please contact us directly as we may have the available replacements parts to allow you to carry out a suitable

repair rather than inconvenience you with a full return. If however, those replacement parts fall outside of the 6-month warranty they will be available on the Target website for you to purchase at a small cost.

Please kindly refer to our Returns & Refunds FAQ 's page for further information on how to return your item.

Please note all goods will be subject to a full inspection upon return & before a refund is given.

Unfortunately, we are unable to offer any exchanges on our products, but not to worry as we will do everything we can to provide you support and information in relation to any concerns, or enquiries you may have.

What if would like to just return my order?

If you change your mind about any items purchased you can return them to us within 30 days of receiving your order. For more information on returns please contact our customer care team at [email protected]. We will be able to provide you with all the relevant information and details on how to return an item to us. Please ensure that when you return your item that you include your original delivery note and we also ask that you select a reason for the return. This returns information can be found on the reverse of the delivery document.

Please note - we cannot accept any liability to damaged/lost and stolen items if you have returned these using your own independent courier ( outside of Targets suggested returns guide) If you are responsible for the return, we recommend that you obtain and provide proof of purchase .

Any items being returned to us must be returned in its original packaging and in a suitable condition of sale. If not in a suitable condition of sale then, depending on the state of the product, we reserve the right to issue either a partial refund deducting an administration fee, or no refund at all. If the return falls outside of the 30 days return policy then we reserve the right to not refund the order. All goods will eb subject to a full inspection upon return & before a refund is given. You are responsible for goods returned until they reach our warehouse, please ensure the items are well packed and secure. We are unable to offer any exchanges on our products.

All refunds will be refunded at the price you purchased your items at, this also includes sale items. The refund will not include any delivery charges you have paid.

Please see the order section of our Customer Care FAQ's for more information regarding the placing of orders and order queries