DELIVERIES

Please be aware that DPD are currently experiencing slightly longer delivery timescales and therefore we cannot guarantee next day delivery.

UK DELIVERY SERVICE

Next Day Delivery - DPD

Orders under £20 - £5

Orders over £20 - £5

Orders over £50 - Free

Standard Delivery 1-3 Working Day - (Royal Mail)

Orders under £20 - £2

Orders over £20 - £3

Orders over £30 - £5 upgraded to next day

Orders over £50 - Not available

We do not offer an Express Delivery.

Delivery charges will be calculated and applied at the time of checkout - this will vary depending on the appointed courier

Postcodes outside of the standard UK postcode and PO BOX addresses are excluded.

If the delivery date has passed, please contact the customer care team. We will try our best to resolve your issue as quickly as possible and investigate the status and whereabouts of your parcel.

Next Day Delivery

To qualify for next day delivery, orders must be placed before 1 pm Mon - Thurs (excluding public holidays). Orders placed after 1 pm will be delivered the following working day. We do not offer a next day service to postcodes outside of mainland UK, islands and highlands.

Please note during heavy seasonal times and during our product launches, next day delivery cannot be guaranteed. During these periods we may need to use other couriers for next day delivery.

You will receive notifications via email/SMS on behalf of the appointed courier we use to carry out your delivery. This is where you will be able to check the status of your order through the links provided to receive further delivery updates.

DPD's operational hours of delivery are Monday - Friday 6 am - 10 pm (excluding weekends and public holidays).

If for any reason you need to redirect your delivery or change the delivery day, this option is available once your order has been despatched and is with DPD. It will also allow you to track the journey of your parcel and show the status of your order. If you are not available to take this delivery and there is no one to sign for your parcel you will receive a notification to advise that an attempt has been made to deliver. DPD will contact you via email/SMS with various options to either collect your parcel from the nearest DPD pick-up shop or selecting an alternative delivery date and rearranging the second delivery.

If there have been 2 failed delivery attempts, we are within our right to charge for any further attempts to deliver. Alternatively, this may result in the order being returned to us. If we receive the consignment back after the mentioned failed delivery attempts, we reserve the right to deduct a £5 administration charge at the time we will issue your refund.

Standard Delivery

Delivered in 1-3 working days (excluding Sundays and public holidays), orders placed before 1 pm will be despatched the same day, orders placed after 1 pm will be despatched the following working day.

Standard delivery is untracked and delivered via Royal mail.

Please note during heavy seasonal times and during our product launches deliveries may be delayed.

Royal Mail's operational hours of delivery are Monday - Saturday 8 am - 4 pm (excluding Sundays and public holidays).

There are no further options to change the delivery address once this item is with Royal Mail.

If you are not available to receive the delivery, a card will be left to notify you that a delivery attempt has been made. This card will contain details of where to collect your item from if your parcel has been taken back to your local sorting office.

If your parcel is not collected and results in being returned to us, we reserve the right to deduct a £5 administration charge at the time we will issue your refund.

returns and refunds

RETURNS POLICY

To request a return please contact us. We do not accept exchanges on any products.

You must contact us within 30 days of receiving the item you wish to return. We only accept returns from orders that have been bought on our website.

If an item is faulty or incorrect, we will arrange the return of this product and we will be liable for the cost of this return.

If you have placed the order incorrectly or have changed your mind, the item can still be returned to us within 30 days, but the return must be at your own cost. Please contact us to arrange this.

Any items being returned to us must be in their original packaging and in a saleable condition. If they are not in a saleable condition and/or fall outside of the 30-day policy, then we reserve the right to not refund you. All goods will be subject to a full inspection upon return & before a refund is given.

Please ensure when you return your item that you include your original delivery note and select a reason for the return. This returns information can be found on the reverse of the delivery document.

All accepted returns will be refunded at the price you purchased your items, this includes sale items or any items on promotion. The refund will not include any delivery charges you have paid.

You are responsible for returning the goods to us and if you have used an alternative method of delivery outside of our returns guide, then you are solely responsible for them until they reach our warehouse. Please ensure the items are well packed so there is a minimal chance they could get damaged. All goods will be subject to a full inspection upon return before a refund is given. We cannot accept any liability to damaged/lost/stolen items if you have returned your items with your own independent courier. If you are responsible for the return, we recommend that you obtain proof of postage with any returns.

For more information on returns please contact our customer care team where we will be able to help you further.

Refunds

We submit refund requests to your bank or card issuer immediately, you should see the refund as a credit approximately 5 - 10 business days later, depending on the bank. Once a refund is issued it cannot be cancelled. If you do not receive a notification or the expected refund has not appeared within the time frame mentioned, please contact us and we can investigate this further for you.

WARRANTY & RETURNS POLICY FOR THE NEXUS

The Nexus comes with a 6-month warranty providing the fault is not due to wear and tear accidents, or misuse. In the unlikely event, a fault does develop within 6 months after purchase above we understand that the returned item may not arrive back in its original packaging however, we will need to obtain proof of purchase.

If the Nexus board is faulty/damaged when received, you should contact us immediately. Goods should be returned in original packaging and in the same condition as when received by you from our warehouse. This must include all relevant Nexus components that were originally supplied.

If the item meets any of the above requirements and displays fault within the 6-month warranty, please contact us directly as we may have the available replacements parts to allow you to carry out a suitable repair rather than inconvenience you with a full return.

Please kindly refer to our returns policy for further information on how to return your item.

WARRANTY & RETURNS POLICY FOR TARGET LIGHTING PRODUCTS

All Target lighting products are guaranteed for 12 months from the date of purchase. If your light is faulty within this timeframe, please get in touch with us. We will require proof of purchase or an image of the fault to support this.

If your lighting product is faulty/damaged when received, you should contact us immediately. Goods should be returned in original packaging and in the same condition as when received by you from our warehouse. This must include all relevant lighting components that were originally supplied.

If you fall outside of the 12-month warranty period some parts can still be purchased for the Corona here for a small cost and this should easily resolve your issue with minimum hassle.

Back To Top